Welfare Manager

OverviewThe Welfare Manager oversees the welfare of students throughout the summer programme, ensuring the highest standards of pastoral care. Managing the House Teams, they foster positive and safe boarding communities while ensuring smooth daily routines. The role involves leading daily welfare meetings, maintaining strong communication with the SBC Admissions Team, guiding staff on pastoral care, and ensuring meticulous record-keeping. Strong communication, leadership, and organisational skills are essential in this dynamic role, where student health and wellbeing are the top priorities. Responsible To: College PrincipalThe SiteThe site appeals to ambitious students wishing to prepare for future success and to gain an authentic taste of studying at the prestigious University of Oxford. SBC Oxford College students undertake academic courses, exploring their chosen subject through a series of engaging lectures, tutorials, and industry workshops. Their academic programme sits next to their social programme allowing them to explore Oxford, take part in college events, wellbeing activities and the greatly enjoyed excursion to London. SBC at Oxford College is based over several Oxford Colleges. Students on the college programme are 15-17 and the capacity is 120 students over both sites each week.Ways we support our Welfare ManagersWe will cover the full cost of a new DBS (if required) for your first contract working with SBC. We encourage all staff to sign up for the Update ServiceExtensive, paid, on-site training prior to student arrivalAccommodation includedCPD and AppraisalsStaff Wellbeing InitiativeAccess to Employee Assist Programme (EAP)Continual support for all staff from the Head Office Team, both on the ground and via phone/emailOnline safeguarding and prevent trainingProfessional, fun and supportive environment, Student WelfareAssume overall responsibility for the welfare of all studentsBe available and approachable to all students, addressing behavioural and emotional issues with professionalism, empathy, and positive reinforcementCommunicate with parents and Admissions Managers about welfare matters either by telephone or face to faceAdvise and support staff in addressing unfamiliar student wellbeing issuesMonitor and manage student welfare through daily meetings with House Parents and regular communication with the summer staff, managers and SBC Admissions TeamAttend to unwell students, liaising with relevant staff, arrange healthcare appointments, and accompany them when necessaryEnsure medical policy compliance, monitor students' allergy and dietary needs, and provide feedback to site hosts on food standardsBe present during meal and break times, ensure supervision ratios, and the implementation of allergy and dietary processes to ensure student safetyMaintain comprehensive records of medication, incidents, sickness, and medical issues in line with SBC's Safeguarding Policies and ProceduresAssist in processing and responding to all Student FeedbackCoordinate on-site student laundry proceduresServe as a First Aider and complete First Aid training arranged by SBCComplete the Level 2 Safeguarding Course and potentially take on the role of Site Designated Safeguarding Officer (DSO)Be available for emergency on-call or overnight duty up to six times per weekTeam ManagementLead and manage Boarding Teams, ensuring effective communication and smooth operations in creating safe, welcoming, and engaging boarding housesWork with House Parents or College Officers to establish routines, maintain appropriate student behaviour, and foster positive boarding communitiesProvide guidance to House Parents or College Officers during on-call or overnight dutiesLead daily morning meetings with House Parents or College Officers and support them in supervising sick students and addressing wellbeing concernsEnsure accurate record-keeping, including House Logs, registers, activity sign-ups, medical records, and incident logsFoster a positive relationship with the host site staffCommunicate with parents and Admissions Managers regarding welfare mattersOversee the induction of new pastoral staff, ensuring they are familiar with house routines, welfare policies, and record-keeping requirementsSafety & ComplianceConduct Accommodation Risk Assessments and ensure safety controls are communicated to relevant staff during trainingRegularly inspect accommodation and common areas to ensure cleanliness, maintenance, and safetyProvide support during setup to ensure houses are presentable and ready for student arrivalYou will provide the details of two recent and relevant referees who we will contact and specifically ask about your suitability to work with children and any concernsYou will be required to undergo a Disclosure and Barring Service check (DBS), and equivalent if you live, or have lived, outside of the UKYou will be asked to state that you have no known reason why you cannot work with childrenOfficial identification and certificates will be required for our recordsPlease be aware that SBC may conduct online searches for shortlisted candidates as part of our legal duty to meet out safeguarding dutiesStaff QualitiesAll members of staff employed by SBC will be expected to bring certain key qualities to the operation. There must be a professional interest in working with young people and particularly international children. Safety and welfare of the students is of paramount importance at SBC and a practical enforcing of this belief should be a quality exhibited by all staff. We look for staff who are:Approachable & empathic to the needs of studentsEnthusiastic & engagingDiplomatic, responsible & motivatedFlexible within the summer school environmentStrong communication skills, ability to work under pressure, flexibilityPrevious residential summer school experiencePrevious management experience with a confident & supportive approachRigorously organised approach and excellent administrative skillsComprehensive working knowledge of ExcelExperience of managing welfare and behavioural issues effectivelyProven professional experience of working in a medical or pastoral role with young peopleAn empathic manner and positive mannerThe ability to guide, empower and support staff to best meet the pastoral and emotional needs of our studentsDesirableExperience of residential international summer schoolsExperience of the UK boarding environmentExperience of working within the education sectorFounded and Role ContextFounded in 2008, Summer Boarding Courses have united students from around the world through education. Delivering award-winning, future-focused courses that strike the perfect balance between academic and social enrichment. Our courses unlock potential and ignite a spark for long-term success. Our residential summer courses take place at some of the UK's top boarding schools and university college campuses, including Eton College, Oxford University Colleges and Headington School. We carefully select our campuses to ensure that they provide the perfect environment for our students to live and study. Over 15,800 students from 152 nationalities have been welcomed to study with us to date. Whether it's preparing for future studies, developing 21st-century skills or building confidence, the knowledge gained on an SBC course allows students to go forward and apply what they have learnt to other areas of their education and beyond; giving them the necessary skills to achieve their future goals. The EL Gazette publishes a league table based on British Council inspections, and SBC have been ranked Number 1 from 2018 to 2023. We are very proud of this achievement and will continue to grow and develop our courses to offer students extraordinary experiences. SBC is the only multi-campus summer school provider in the UK to have achieved a perfect 15/15 areas of strength by the British Council. A true hallmark of educational quality.Additional Role Specific SupportPaid attendance to pre-course Management TrainingPaid attendance of a certified First Aid CourseRemunerationThe salary for the Welfare Manager role is £1010 per week (subject to tax and national insurance), paid weekly in arrears (for the avoidance of doubt this sum includes a holiday allowance at 12.07% of basic pay in the sum of £108.78), plus accommodation at the summer site. #J-18808-Ljbffr