Welfare and Student Support Administrator

1 day ago

Oxford, Oxfordshire, United Kingdom University of Oxford Full time

Join the team at the University of Oxford as a Welfare and Student Support Administrator, providing essential administrative support to provide effective support to its students, and takes a pro-active and collaborative approach to its welfare provision.

The position is set to commence ASAP and will be 8-week assignment (end of December) with a pay rate of £18.68 per hour + holiday pay

Key Responsibilities:

  • Servicing the termly Welfare Forum, including producing the agenda and taking notes, at which general matters relating to welfare and wellbeing are discussed;
  • Organising and attending the regular informal meetings of the Welfare Team;
  • Servicing the termly welfare meeting, collating relevant information to inform casework practices, preparing meeting agendas (in discussion with the Head of Welfare and other members of the wider Welfare team)
  • Assisting the Head of Welfare, Academic Registrar and Senior Tutor with updating relevant welfare and financial policies.
  • Student wellbeing
  • Having an up-to-date knowledge of student welfare cases, using initiative and sound judgment about any issues which need to be brought to the attention of the Welfare team;
  • collating data and assisting with the compilation of the Welfare Team's annual Welfare Report;
  • Ensuring that emergency contact details (e.g. of College Officers) and response documentation is up-to-date and shared regularly;
  • Being available to students as an approachable point of contact for queries about financial grants and awards;
  • Administering the College's financial support schemes, e.g. travel and year abroad awards, Graduate Research Grants, book bursaries;
  • Where appropriate, supporting students with application processes for College or University financial support.
  • Setting up and maintaining rigorous systems for securely keeping and managing sensitive personal data, to comply with the Data Protection Act, privacy legislation and the College's regulations;

Selection Criteria:

  • be financially astute;
  • be well-organised and clear-thinking, with the ability to multi-task, to work calmly and logically under pressure, and to adapt to changing situations;
  • possess a warm, open, approachable, and non-judgmental manner, with sensitivity to the particular needs of students from a diverse range of backgrounds, and to have excellent listening skills and the ability to empathise with other people
  • possess good written and oral communication skills, with the ability to deal tactfully and appropriately with a wide range of people, including those in difficult situations;
    have a high level of discretion

Vacancy ID: 20683

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website

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