Customer Operations Coordinator

3 days ago

Edinburgh, United Kingdom Office Angels Full time

A client of Office Angels Edinburgh is looking to appoint an experienced Operations Coordinator to join their team at their head office, based in Midlothian to coordinate customer installation and service, as well as project planning and management. Thehours are 9am
- 5pm, Monday to Friday and the salary is £25,000.

**The role will involve some Saturday morning service cover.**

Purpose of the role

As Customer Operations Coordinator you will be responsible for managing the company's client operational delivery, project management and work streams. Through this you will develop and maintain our customer's relationships and communication channels.

Additionally, you will help in the daily administration of the company and provide support and assistance to the Director and Senior Management.

Key Tasks:

- Coordinate and manage projects to ensure project delivery within the allotted budget and timescales.
- Liaise between customers and Operations and Manufacturing Departments to ensure smooth delivery of product and services.
- Monitor, control and manage business operations to meet customer expectations and company goals (e.g. customer satisfaction, accreditation, etc.)
- Actively provide a high level of client care to all customers by providing information as requested.
- Manage internal reporting to provide Directors and Management with relevant information, including creating customer reports and sales figures.
- Coordinate Installation and Service works through various projects and customer orders/instructions.
- Assist with the management of field engineers' work schedules and tasks
- Maintain relationships with Field Engineers ensuring effective levels of two-way communication and support.
- Assist the management in the daily administration of the company, facilities and assets.

We are seeking an individual who can demonstrate the following strengths:
**Essential**
- Previous experience in project coordination and/or administration role.
- Awareness of Health & Safety policies/issues.
- First-rate organiser
- Excellent communicator - both verbal and written
- Excellent MS Office skills (particularly Outlook, Excel & Word)
- Highly organised and detail oriented with the ability to multi-task and prioritise work independently.
- Enjoy being part of a team

**Desirable**
- Service management experience
- Experience in the management of projects
- Experience of scheduling work and diary management
- Experience in communicating with remote teams
- Ability to learn about new products

Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback. If you are interested in this role and wish to be considered please click apply This vacancy is being advertised on behalfof Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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