Business Support Administrator
7 days ago
**Business Support Administrator
Permanent: Salary £19,500 - £20,000 + £2,000 Bonus
Central Bristol / Hybrid working / 3 days office / 2 days home**
**The Company**:
A company that truly value their staff and believe that the people they employ are the reason for their successIt is a fun, open plan environment that is based in central Bristol, a company who are focused on service delivery and service excellence.
**The Job**:
This role is available die to internal promotion.As Business Support Administrator you will be delivering positive Customer Experience and outstanding service by providing accurate and professional administrative support through both telephony and administrativebased activities. Understanding a range of procedures and system processes in order to complete required task. You will demonstrate a proactive approach to managing your workloads, within agreed SLA’s to help the business meet service expectations and objectives.
**Key responsibilities;
**Processing a variety of business administration tasks to include; Action refunds, cash reports, termination of contracts, loading Insurance information.**
**Actioning any customer account amendments on the mainframe system as notified by the customers or external agencies
Responding to all customer and Vendor enquiries in a friendly, efficient and timely manner
Taking ownership of excellent Customer Service delivery to Intro Sources, Manufacturers and End Users
Liaising with Sales and other internal departments to ensure that the customer is presented with a consistent and accurate response
Building strong working relationships with our key business partners to help support and grow the reputation and success of our business
Responding to Asset Protection cover enquires from customers
Ownerships of ongoing projects, dealing with reports from the finance team, reconciling, investigating miss payments etc
Taking overflow calls from the Customer Services Team as and when required**The Person**:
**The location: **Central Bristol / Hybrid working pattern
**The Hours: **Monday to Friday between 8am - 6pm (37.5 hours per week) - Standard hours are 9am - 5.30pm
**Dress Code;** Business formal Monday to Thursday and business casual on a Friday
**The Benefits:**Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher schemeSuperb office environment, greatstaff room with pool table and a great team spirit
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