Service Desk Coordinator

Facilities Service Desk Coordinator, Brighton

Monday - Friday, 40 hours, various shifts between 07:00 - 19:00

£25,000 plus excellent benefits

Lunch provided

Our client is looking for a Facilities Service Desk Coordinator who is going to have a positive impact on the internal working environment. You will play a vital role within the business through generating a sense of community through creating a culture of support, delivering world class services and ensuring a seamless operation. You will also be in charge of creating a comfortable atmosphere and will have the opportunity to work in a productive and excitingly varied role

Main duties and responsibilities:

- Responds to enquiries, complaints and colleague service requests
- Promptly and effectively delivers a solution to queries/issues whilst ensuring a positive colleague experience is maintained
- Directs requests to the appropriate channel if it falls out of your remit
- Raises maintenance and housekeeping work orders
- Responds to customers on behalf of other team members
- Maintains integrity of databases
- Adheres to security and emergency procedures and does so in a calm manner
- Liaises with Vendors employees
- Helps out with the completion of the Service Business Continuity plan
- Carries out training in order to offer First Aid and Fire Warden support
- In charge of managing the car parking arrangements/queries
- In charge of meeting coordination, supply management and office equipment care
- Uses Outlook and SLACK to handle colleague requests, such as parking, badges, answering general questions
- Acts in a timely manner, responding to any complaints or questions relating to Workplace Experience
- Taking part in enterprise-wide initiatives
- Promote events internally to the business to encourage colleague engagement
- Keeps up to date with current news and events and shares with colleagues
- Develop a network of local contacts (culture, food, arts etc.)
- Assist Supervisors to record data for reporting, accounting and budget reconciliations
- First point of contact for any site/amenities/services information
- Build strong relationships with key colleagues and business users to provide a professional customer service
- To make decisions with general company procedures and policies in mind to ensure deadlines are met
- Complete HSE training to a satisfactory level and participate in any HSE related programs/activities (including incident investigations, interviews, audits and assessments etc.)
- Report incidents/injuries and stop work if required
- NVQ Level 2 or Diploma in any discipline (required)
- 2 years + experience within front desk/switch board/concierge/help desk/customer service or other hospitality experience
- Excellent communication skills, being able to confidently met and build rapports with new people
- Can present information to a large group of employees
- Is able to respond to client, co-worker and/or supervisory inquiries and complaints
- Basic knowledge of financial terms and principles (required)
- Can calculate simple figures (such as percentages)
- Goes above and beyond to get tasks completed and hit targets
- Works effectively within a team
- Driven to deliver a high level of customer service
- Good problem solving, organisation and planning skills
- Maintains a level head under pressure
- Able to multi-task
- Acquires basic analytical skills
- Strong Microsoft Office Suit skills/experience
- Open to embracing new technologies
- Carries a warm, welcoming and positive demeanour
- Punctual and respectful

Does this sound like the role you've been looking for?