Senior Application Analyst- Remote

2 days ago


London, United Kingdom Redimeer Full time

We are searching for a Senior Application Analyst to join the Applications and Platforms team, at one of the UK's largest healthcare solutions providers that are offering staffing, managed services, and innovative delivery models to the health and socialcare systems and the global life sciences industry.
- The Senior Application Analyst will support the Application Analyst in taking ownership and troubleshooting complex incidents the Application Support Team is unable to resolve, or where the Application Support Team identifies that development/configurationis required.
- The Senior Application Analyst is also expected to prepare input for the CAB (Change Advisory Board) to review the proposed changes.
- Support the preparation of test plans for new software releases, conduct E2E/Regression testing on new releases & functionality and update findings, support the coordination of User Acceptance
- Using a range of communication styles and methods to convey information.
- Preparing information in a manner that meets the needs of the audience.
- Ensuring internal and external quality and regulatory standards are met.
- Building a trusted connection through the client relationship

The location of this role is flexible, but occasional travel to UK-wide offices may be needed.
- Experience of being an Administrator of Freshdesk or similar SC product
- Use of Confluence & JIRA
- Understanding of Agile
- Demonstrated understanding of IT Service Management (ITSM) principles
- Experience of using ServiceNow or a comparable software
- Understanding of Integrations / API connectivity
- Experience in the Healthcare & Lifesciences sector



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