Front Office Supervisor

**Job Ref**:INT21972

**Branch**:Mercure York Fairfield Manor

**Location**:Mercure York Fairfield Manor, York

**Salary/Benefits**:£12 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Flexible working hours as per business requirements

**Hours per week**:35

**Posted date**:01/11/2024

**Closing date**:30/11/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Staff meals on duty
- Starting salary above national minimum wage
- Flexible working opportunities

A day in the life of

As** Front Office Supervisor**, you will assist the Manager by supervising all aspects of your team, as well as assist overseeing any events within the hotel. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports our values.

The Front Office Supervisor will be responsible to support the strategic initiatives and objectives of the Front Office Department.

The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments forour guests, fostering an empowered environment for the team whilst collaborating closely with their immediate report and key business partners in order to deliver quality results.

The job incumbent acts as an ambassador for the brand, reflecting the company culture and values.

All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations

Based in the Mercure York Fairfield Manor, you will be part of a small (but mighty) team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Proven experience in a front office position, ideally within a hotel environment
- Ability to adapt to changing service environments
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- An open, communicative personality to handle multiple challenging priorities and assignment

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Set in 6 acres of private grounds, only a few minutes drive from York city, the Mercure York Fairfield Manor Hotel is an elegant hotel in which to base a break in the North.

With marble fireplaces, oak panelled library and magnificent 19th century staircase, the country house style has been retained.