Operations Administration Officer

Working under the direction of the Car Parking & Administration Manager, the role of Operations Administration Officer will require you to use appropriate technologies and equipment to assist in the provision of an efficient, effective, comprehensive and timely administrative service to our organisations operational departments.
The successful applicant will provide a front of house presence within the Security Office at the University Hospital of North Tees, assisting staff, patients & visitors with enquiries relating to car parking.
Assist in the provision of a comprehensive and timely administrative support service to the department, following all relevant operational policies, procedures and guidelines.
Provide a front of house presence within the Security Office at University Hospital of North Tees, assisting with car parking related enquiries from staff, patients and visitors.
Hold overall administrative responsibility for one key area of the Director of Operations structure (Car Parking) whilst having an awareness of the administrative duties in each of the other areas to provide support based on departmental pressures or to cover absence periods.
Hold ‘super user’ access to technology platforms utilised by the department (ParkingEye, telephone system) as appropriate, providing information to other NTH Solutions and Trust departments when requested in a timely manner.
Raise, receipt against and log purchase orders as required by the department via Oracle.
Provide support to the Director of Operations, Operations Managers and Facilities Service Leads in the completion of Health Roster data input including information required for Payroll, and the booking and recording of staff annual leave and absences via the appropriate department mechanisms.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
NTH Solutions is a subsidiary company of North Tees & Hartlepool NHS Foundation Trust, the successful applicant will be an employee of the subsidiary and not the Trust.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and “Together we are North Tees & Hartlepool”
Type miscellaneous correspondence, notes, reports, presentations etc. including highly confidential and complex documents to a high standard of quality using appropriate technologies.
Assist in the preparation of agendas and collating any related documents and information relating to meetings for distribution to participants, providing full administrative support to such meetings including minute taking where appropriate.
Act as point of contact and provide a coordinating role in support of staff by receiving and greeting visitors, coordination and provision of hospitality where appropriate. On occasion, this may require working in a public facing environment.
Dealing with telephone calls and queries in a manner that is consistent with legislation, policies and procedures whilst demonstrating effective communication skills and discretion, dealing with issues as they arise if appropriate and taking accurate written messages and passing more complex queries to relevant staff members where required.
Effectively coordinate the timely collection and processing of data and information relating to the service using appropriate technologies, collate feedback evaluations as required, including providing KPI information to the Governance and Assurance department as appropriate.
Deal with and prioritise all incoming post bringing information of key importance to the attention of the relevant staff and processing as directed.
Have a clear understanding of the General Data Protection Regulations (GDPR) and ensure all tasks are handled in line with the principles, including the handling, recording and storing of information whilst maintaining confidentiality where required.
Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met.
Any other ad-hoc duties as and when required in line with operational and service needs.
Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff
Tackle discrimination and harassment, and promote equality and diversity in the workplace
Reduce sickness absence; work place accidents; and promo