Quality Assurance and Compliance Administrator

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**Join Our Team as a Quality Assurance and Compliance Administrator**:
St. Luke's Hospice is at the forefront of providing compassionate and comprehensive care to individuals facing the challenges of incurable diseases. Our commitment to maintaining the highest standards in patient care and services is unwavering. We are excited to announce an opening for a dedicated **Quality Assurance and Compliance Administrator**. This role is instrumental in maintaining our reputation for excellence and ensuring that we not only meet but exceed regulatory standards and requirements.

**About the Role**:
As a Quality Assurance and Compliance Administrator, you will play a critical role in upholding our commitment to excellence and integrity in all aspects of our work. You will be responsible for supporting the Director of Care and Commissioning with the development, implementation, and monitoring of quality assurance and compliance programmes to ensure we adhere to Care Quality Commission (CQC) and other statutory and regulatory compliance. This position offers a unique opportunity to contribute significantly to the continuous improvement of our services and quality of care our patients and their families receive.

**Salary and Contract Details**:

- **Salary**: £21,448 - £26,386 per year, depending on experience
- **Contract**: Permanent
- **Hours**: Part-time, 30 hours per week (Monday to Friday)
- **Location**: Basildon Hospice, with some flexibility for remote work

**Key Responsibilities Include**:

- Support the Registered Manager to monitor and evidence that the Hospice meets compliance standards and regulations.
- To administer the Policy System as the Policy Review Administrator (PRA) ensuring Hospice compliance.
- To help plan and co-ordinate engagement opportunities with service users to gain their feedback.
- Maintaining up-to-date knowledge of healthcare regulations and standards, including CQC, National Institute for Health and Care Excellence (NICE), NHS England, GDPR, to ensure the Hospice remains compliant.
- Offering guidance and support to staff on compliance-related matters, fostering a proactive approach to quality and compliance.

**About You**:

- Confident IT user with experience using and inputting data
- Proven experience in within a healthcare setting
- An understanding of healthcare regulations and standards, including CQC requirements
- Excellent organisational, communication, and interpersonal skills
- Ability to work collaboratively across various departments

**Belonging, Equity, Diversity and Inclusion**:

- Department- Quality Assurance- Role- Quality Assurance and Compliance Administrator- Locations- Basildon Hospice- Remote status- Hybrid Remote- Contact Craig Hardaker Director of People and Development - Joint Executive Team**Colleagues**:

- Joanne McCollum- Director of Care and Commissioning- Suzanne Sales- Assistant Director of Governance and Supportive Care**About St. Luke's Hospice**:
We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.

Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.

We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.
- Founded in 1983- Co-workers 650- Turnover £9.8M