Property Assistant

2 weeks ago


Edinburgh, United Kingdom James Gibb residential factors Full time

**Job description**

**Responsibilities**
- Raise job orders for repairs within agreed timescales, liaise with client/contractor until completion
- Request RAMS for specific works such as ‘Work at Height’
- Action daily ‘Out of Hours’ reports, liaise with Development Managers where required and assist with the call centre script and on-call rota
- Update client portal where necessary with relevant/urgent information
- Liaise with Development Managers to ensure that all regular and statutory inspections are carried out (emergency lighting, annual gutter cleaning etc) and ensure that all details are recorded in CPL with reminders set
- Set up Estimates/Proposed Works/major projects on behalf of Development Managers, chase any outstanding payments and update Development Managers on status regularly
- Instruct approved Insurance contractors, liaise with client/contractor/insurer/loss adjuster as required until completion
- Issue bi-annual permits to developments where car parking schemes are in place, manage requests for replacement permits and cancellation of Parking Charge Notices issued in error
- Review/update Warranties & Maintenance tab in CPL in conjunction with Development Manager
- Review/update Approved Contractor detail per development in CPL
- Issue, review and update Service Level Agreements with Contractors in CPL
- Assist Development Managers in approving proposed invoices
- Assist Development Managers by attending AGM’s, manage attendance register and take minutes of the meeting
- Upload Development Managers on-site inspections
- Submit electricity meter readings, highlight any issues to the broker/Development Manager and manage to conclusion
- Assist with log movement of development keys
- General admin duties which include - photocopying, scanning, etc.
- Assist in reception duty cover (including answering telephone, dealing with enquiries, taking messages, distribution of incoming mail, dealing with visitors to the office, receiving and recording payments, issue/receive and log movement of keys) as required

Previous experience in property factoring would be advantageous but not essential. A strong customer service background is essential.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
All our offices are COVID risk assessed with measures in place to ensure a safe and healthy working environment.

**Experience**:

- Administrative: 1 year (preferred)

Work Location: One location


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