Customer Service Advisor

2 weeks ago

Bristol, United Kingdom Page Personnel Full time

Fully remote position following one week training in Bristol
- Temporary role with the possibility of a permanent position

**About Our Client**:
You will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services.

If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in - full training will be provided and there are good opportunities to progress within their growing organisation.

**Duties and responsibilities of the Customer Service Advisor include**:

- To work as part of a team to ensure an optimum service to customers at all times
- To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
- Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
- To set and manage realistic expectations with customers
- To manage high volume of calls
- To create, update and close records in databases (CRM)
- To follow communication procedures, guidelines and policies
- To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
- To provide accurate, valid and complete information by using the right methods/tools
- Work with customer service manager to ensure proper customer service is being delivered

**The Successful Applicant**:
**The successful Customer Service Advisor**:

- The ability to work with efficiency and accuracy in a fast-paced customer driven environment
- Passionate about customer service excellence
- Customer focused and ability to adapt/respond to different types of characters
- Highly motivated by targets and ability to overachieve goals and targets
- Excellent telephone manner
- Able to deliver sometimes difficult messages with tact and sensitivity
- Able to confidently and succinctly manage expectations of callers
- Confident, with excellent listening skills

**What's on Offer**:
If you meet the above requirements and are interested in a temporary, ongoing opportunity as a Customer Service Advisor we encourage you to apply.

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