Business Admin and Customer Service Apprentice

Customer Service and Business Administration Apprentice (Customer Only) Peterborough based 15 months duration (with career progression opportunities available) Full Time (37.5hpw) Pay from £6.83 to £9.50 per hour depending on your age (plus you’ll achieve an accredited professional qualification - which we pay for and give you time to study towards - how awesome) **Shaping our future with brilliant apprentices That’s when it hits home.** At Home Group, we’re building for the future. We’re building homes, independence and aspirations supported by our brilliant apprentices who are our next leaders, achievers and future industry thinkers. So, what’s so great about our apprenticeships? Well, your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on You’ll be employed for an 15-month period to get stacks of experience and launch your career and if you work hard and do well there’s a great chance that you’ll go on to enjoy a permanent role within Home Group. The good news is that the majority of our apprentices do stay with us. So, this really could be the start of a brilliant and rewarding career Some of our apprentices say "Working at Home Group enables me to earn while I learn and without university debt” and "I would happily tell anyone thinking of becoming an apprentice that it provides a worthwhile qualification and experience that could lead to a very good career". **About the role** We have fabulous opportunity for you to join our awesome team in our new Centre of Excellence where you’ll working in the Customer Resource team supporting our colleagues to help customers. There are never two days the same in the Customer Resource team with our promise to the business; you could be arranging for documents to be translated and then next arranging alternative accommodation for our customers, as an apprentice you will cover a variety of tasks to ensure you are able to complete your apprentice learning along the way. But fear not we have an excellent team with many years’ experience and knowledge on all the tasks we carry out so you’ll be supported along the way. There is no “I” in team, but there is a “U” in success You’ll be working alongside our marvellous team who are dedicated to providing brilliant customer service. Our manager is Nichole who is currently on secondment having worked extensively as an administrator for the organisation for the past 7 years. There are 7 of us in the team, Jo our social butterfly has been with Home Group for a golden 25 years and enjoys spending time with family and great work colleagues. Terri joined Home Group in 2015 as an apprentice and upon completion of her NVQ was successful in securing a permanent position as an administrator, in her spare time Terri loves to spend time with her family. Jess joined the team in early 2019 and enjoys watching sports and spending time with friends and family. Karen joined the team in late 2019 as an apprentice and upon completion of her NVQ was also successful in securing a permanent position as an administrator, in her spare time Karen enjoys socialising with friends and taking care of her granddaughter. Charley joined the team early 2021 and enjoys spending time with her dogs and attending gigs. Jemma joined the team mid 2021 and also enjoys attending gigs. Nigel is our newest addition having joined team late 2021 and brings his excellent excel skills to the team. The team are an energised and pleasant bunch who pride themselves on supporting each other, they function as a little work family Your academic learning will be delivered by one of our specialist apprenticeship providers and you will receive support from an experienced tutor as well as from within your own team. You’ll be given time to attend all learning sessions and to complete your studies whilst having access to the learning materials and practical experience that will make a success of your apprenticeship. **Be yourself at Home** Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work **Who we’re looking for** We’re looking for someone who is keen to learn and develop within a role that is very customer focused but which also has admins tasks that require attention not detail and good organization skills. We’d also like you to have good IT skills but hey, this is an apprenticeship, so we’ll teach you all you need to know. You’re going to really impress us if you’re proactive, motivated and a real self-starter. **What’s on offer?** Our apprenticeship programme is a combination of a nationally a