Client Account Director

2 weeks ago

Brussels, United Kingdom Utility People Full time

Ref: 14102

Role: Client Account Director (EMEA)

Location: Remote

**Salary**: £65K - £75K + bonus

**Summary**:

- Develop a thorough understanding of the global service offering to deliver an excellent client experience
- Manage designated global client accounts to ensure contractual obligations are delivered in accordance with the terms of existing contracts
- Take responsibility for overall client satisfaction and the retention of the account at renewal (including management of supply tenders)
- Build strong client relationships across EMEA and NA through regular communication
- Work with internal cross functional teams to support on client service delivery
- Work with a CRM system to maintain client contacts for new growth and referral opportunities
- Maintain good level of EMEA Energy market knowledge; become respected internally and externally as a source of expert advice
- Manage development, and support delivery of detailed mobilisation plans
- Assist the global operational delivery teams with ad-hoc and regular requests for support in meeting client SLA’s
- Support the P&L by maximising sales revenue, managing account debt, communicating potential operational profitability and introducing the client to new Group products and initiatives

**Qualifications or Required Experience**:

- Degree or equivalent industry experience at middle management
- Good experience in the energy industry (minimum 5 years)
- Good knowledge of flexible contracts and PPA’s
- Strong (Verbal & Written) communication skills with an ability to build client relationships
- Multilingual with proficiency in at least one European language highly desirable
- Effective presentation and negotiation skills
- Good time management skills with a problem-solving attitude
- Demonstration of commercial understanding to support client retention
- Evidence of managing strategic accounts

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