Head Receptionist/administrator

2 days ago


BurtonOnTrent, United Kingdom Dovecliff Hall Hotel Full time

**Exciting opportunity has arisen to join our team**

**Head Receptionist** - 40-45 Hours per week on average.

We are an independent 15 bedroom hotel, wedding and event venue. The hotel over the past four years has established itself as one of the best venues in the area winning numerous accolades such as at the Staffordshire Hospitality Awards 2024 for Independant Hotel in the Midlands and highly commended Restaurant for the Midlands along with scooping the two biggest awards at the I do Wedding Awards 2025 along with retaining the Trip Advisors Travellers Choice Award as one of the top ten hotels in the country for consistency and attention to detail in it's all round service.

We are looking for someone ideally with hotel experience who has an outgoing personality, preferably hospitality experience and is committed to developing their career further. They must be multi skilled and pro active at all times with a great presence and customer service focus whilst maintaining a high visual image for the overall brand with the focus on the guest at all times and ensuring all areas of the front desk are inline with the companies high standards.

This role involves leading and running the Reception Desk which includes Reservations and many other key tasks.

Due to the nature of the role, this will involve both daytime and evening shifts, weekend and bank holiday shifts. Shifts are generally - but not exclusively 6:30am - 3pm and 2:30pm - 10:30pm.

**Key roles**: ( but not limited to)

Presenting a welcoming and friendly atmosphere

Checking guests into and out of the hotel

Taking reservations and flexing the room rates to ensure maximum sales potential

Cash handling and processing payments

Banking and Financial enquiries

Helping our weddings and events team during the booking / planning process and on the day

Assisting with bar and restaurant service as required

Maintaining and driving standards and service

Achieve excellent customer satisfaction

Working closely with our Operations Manager to ensure smooth and effective communication throughout the hotel and front and back of house.

**Key attributes**:
Excellent customer facing skills

Decision maker, confident and assertive

Team player and Pro -Active

Focussed and attention to detail at all times

Strong communication skills and mathematically strong

Punctual and reliable

Flexible approach to work

Creative vision and smart appearance at all times

Previous hospitality experience preferable

**What we can offer you**:
Staff meals during shifts

Ongoing training and progression

An enjoyable working atmosphere working within a close knit team.

Gratuities and Incentives

**Job Types**: Full-time, Part-time, Permanent

Pay: £27,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Work Location: In person



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