Bank Support Worker

Main Duties and Responsibilities 1. To deliver the Crisis Support Drop-In service by providing person-centred non-clinical mental health crisis support and information to attendees who might otherwise had to attend Accident and Emergency for help. This will include providing a supportive and safe environment, supporting attendees to identify their individual needs, providing support with de-escalation, providing advice and information, and, in partnership with the attendees, agree flexible and realistic crisis support and safety plans and encouraging positive steps towards management of crisis and future crisis prevention. 2.
To follow agreed service systems, processes and procedures. 3. To proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, while liaising with relevant agencies e.g. 999, On-Call Teams, NHS Crisis Teams.
CMHT, etc. 4. To signpost and refer attendees to local services, including Derbyshire Mind groups and services, so that they can support and improve their mental health and hopefully not reach crisis point again. 5.
To accurately record attendees discussions, individual and group observations on the relevant attendees notes on the database, following the guidance of GDPR. Ensuring that any issues are reported to the Team Leader in a timely manner 6. To liaise with the Team Leader, Service Lead, or other appropriate person to ensure the safety of attendees and team members as required. 7.
To record and evaluate the impact of interventions using agreed feedback and evaluation tools. This includes using the computer program CharityLog for case management. 8. To potentially organise taxi transport for attendees to facilitate access to the service if they meet the criteria.
9. To support and encourage the Volunteer members of the team. 10. To initiate and maintain good channels of communication and information sharing with all members of the team.
11. To ensure the service remains operational by being punctual, flexible and working with colleagues to cover gaps on shift caused by planned / unplanned absence ie annual leave and sickness. 12. To work positively as part of Derbyshire Minds partnership, and the wider multi-disciplinary and multi-agency crisis alternatives teams.
13. To proactively contribute to the continuous improvement of the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working. 14. To contribute to the ongoing co-production of the service by supporting service users with Lived Experience to be involved in the design, review, and continuous improvement of the service.
15. To help ensure the service is, and remains, accessible to all individuals and groups e.g. younger adults, women with children, racialised communities, veterans and groups who may have more difficulty in accessing mental health services. 16.
To participate in research, audit and evaluation as required. Supervision, training, meetings, and support 17. To undertake specific and specialised training provided by Derbyshire Mind and other nominated parties, in order to support the vulnerable cohort of attendees. 18.
To attend and actively participate in one-to-one meetings with line manager, team meetings, and clinical supervision (optional but encouraged). 19. To be proactive in reviewing and evaluating own personal performance and identifying areas for improvement and development. General 29.
Participate in the assessment of risk and thereby contribute towards clinical governance as appropriate. 30. Maintain the confidentiality of information about attendees and other services, in accordance with Derbyshire Minds policies and procedures. GDPR etc 31.
Keep up to date on all matters relating to Derbyshire Minds policies and procedures and adhere to these at all times. 32. Be familiar with matters relating to health and safety management and work in accordance with Derbyshire Minds Health and Safety policy and procedures. 33.