Fm Helpdesk Coordinator
17 hours ago
**Job Description**:
**What you will do**
As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:
- Handling complaints, resolving issues, or escalating where necessary.
- Collaborating with internal teams to ensure efficient resolution of customer issues.
- Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.
- Supporting day-to-day processes to maintain an efficient helpdesk function.
**What we offer**
- ** Competitive Salary**: Reflecting your skills and experience.
- ** Genours & Flexible Leave Entitlement**:25 days of annual leave + Bank Holidays
- ** Holiday Purchase Scheme**:Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- ** Comprehensive Benefits**: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- ** Exclusive Discounts**: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- ** Career Development**: Extensive opportunities for growth and advancement.
**How you will do it**
- Provide clear communication and updates to customers and internal teams.
- Prioritize tasks based on urgency and impact.
- Use product and service knowledge to address issues and escalate when necessary.
- Work collaboratively with various departments to ensure service targets are met.
**What we look for**
**Required**
- Experience in a fast-paced environment
- Strong organizational skills with the ability to multitask and prioritize
- Ability to work under pressure and meet deadlines
**Preferred**
- Experience working with large corporate clients or FM companies
- Account management skills
- Experience with B2B customers
LI-MS2
LI-Onsite
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