Fm Helpdesk Coordinator

1 week ago

Manchester, United Kingdom Johnson Controls Full time

**Job Details**
**What you will do**

The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies across Land Based Security, TFIS and HVAC.

**How you will do it**:

- To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
- Support account managers to develop strong relationships with FM customers.
- Call receipt and dispatch of engineers to break fixes.
- Planning and site liaison for RIs / PPMs
- Generate accurate billing in line with customer pricing matrices
- Annual re-occurring revenue invoicing including communication with customer to gain purchase orders.

**What we look for**
**Required**:

- Experience of having worked in a results driven customer service environment.
- Computer literate.
- Customer orientated
- Fluency in English language (both verbal and written).
- Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
- Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
- Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

**Preferred**:

- Experience of billing / invoicing (extremely desirable).
- Ability to build strong relationships and influence others.
- Experience of security industry (desirable but not essential).
- Excellent communication and interpersonal skills.
- Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on security products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.

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