Client Experience Coordinator
1 day ago
**Client Experience Coordinator** **Hinckley, Leicestershire** **£20,000** Are you a passionate Client Experience Coordinator, looking for an exciting new role? The role requires you to excel in enthusiasm as part of our account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. The company itself is a well respected and well known company who stretches their expertise nationwide. They work with some of the largest UK businesses across a variety of different industries, and pride themselves in being the "bible of UK employment law''. With the above in mind, this position would be perfect for anyone who is looking for career development and progression. There are so many avenues within this organisation to work towards and with development being a key goal for the company across all employees,they will definitely support you in getting there Principle Responsibilities for the Client Experience Coordinator: -- To contact clients to welcome them to the company and book their initial appointments with consultants in line with service levels and diary booking guidelines - Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving - To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. - To liaise with the new business resolution specialist to handle new business intent to cancels quickly and effectively - To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. - To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. - Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. - Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. - To receive client and consultant telephone calls and resolve queries and service issues. Person specification: - A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. - A team player - Ability to work in a fast paced environment. - Strong time management skills. - A dynamic and flexible approach, as well as the ability to work under pressure. **This is a full time permanent Client Experience Coordinator position, Monday to Friday 9:00am til 5:30pm, offering an annual salary of £20,000 plus annual company benefits to be confirmed on interest by the relevant individual.** **If this Client Experience Coordinator position sounds like you, then please forward your CV to Anne-Marie Doyle at Coulter Elite Resourcing.** Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire supplying permanent, temporary and contract personnel from office junior through to the highest levels of management both locally and nationally.Our area of recruitment are Commercial, FMCG, Engineering, Technical and IT Disclaimer:
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