Client Experience Consultant Diary Planner
2 weeks ago
**Client Experience Consultant Diary Planner**
**Hinckley**
**£20,000**
**Are you a confident and enthusiastic Client Experience Consultant Diary Planner looking for a new role?**
**Coulter Elite Resourcing are currently looking for a Client Experience Consultant Diary Planner to work with one of our well-established clients based in Hinckley.**
**Principle Responsibilities for the Client Experience Consultant Diary Planner**:
- To contact existing clients of the business to book in their anniversary appointments
- To ensure that all client service issues whether verbal or written are acknowledges in line with the complaint's procedure and in a timely manner
- To be focussed on client resolution and retention
- To deliver administrative duties for the department including rescheduling appointments
- To understand all client databases and systems to adequately investigate and respond to the client
- Respond promptly to client queries, service issues and request to cancel
- Complete a minimum of 50 calls per day
- Daily share of Monitoring of the Client Services inbox
- The aim to have a first-time call resolution
- All client telephone calls to be answered in accordance with the departmental standards.
- All written client correspondence to contain clear, accurate and thorough information and meet required standards.
**Person specification for the Client Experience Consultant Diary Planner**:
- Have a can-do attitude
- A team player
- Ability to work in a fast-paced environment
- Thirst to learn
- Ability to be able to communicate efficiently to the team
- Strong time management
- Great telephone manner and customer service
- Have a dynamic and flexible approach
- Ability to work under pressure
This is a full-time permanent **Client Experience Consultant Diary Planner** position, working Mon-Fri 09:00-17:00.
If this **Client Experience Consultant Diary Planner**position sounds like you, then please forward your CV **to Sophie Sansby at Coulter Elite Resourcing.
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