Automotive Contact Centre Operator

2 weeks ago

Bristol, United Kingdom Bristol Honda Full time

**Customer Bookings Advisor**

Bristol Honda are on the lookout for a Fun and Bright personality who has a genuine desire to help.

Is this YOU?

About Us

HSH Motor Group is a trusted, family owned Honda franchise dealer group who, for the last 18 years, has delivered a comprehensive and industry leading customer experience.

We are looking for an energetic, reliable personality that can appreciate the effort and team work required to cement a long term customer relationship based on trust and positive experience. We want you to complement our team of like-minded colleagues and help ensure we maintain our objective of being the first choice dealership for both customers and staff in the south west.

Role Summary:
Based at HQ in our Cribbs Causeway dealership you will be at the epicentre of our customer bookings operation. Receiving incoming calls from customers across our 4 dealerships looking for help and advice on servicing and repair needs for their Honda, MG and Mitsubishi vehicles, you will truly be at the heart of the action. The successful personality will join our vastly experience team of booking advisors who have acquired expert knowledge over many years and will be at your side helping every step of the way.

**Key Duties and Responsibilities**
- Managing inbound calls from customers who require help for servicing and repair.
- Make outbound calls to existing customers who require help for servicing and repair.
- Manage the service booking diary.
- Give advice on services and products recommended by Honda.
- Update customer information on the database.
- Provide an excellent customer experience.
- Communicate clearly with customers.
- Communicate clearly with service team members.
- Administrative duties are required.
- You will need to be confident, articulate and have a good telephone manner.
- Excellent listening skills.

**Previous customer experience is preferred but not essential, a big smile is essential.**

**We offer a very competitive package with the opportunity to earn overtime and bonus.**

**Ongoing in house and direct Honda training and development is provided to all our employees**

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£26,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol BS10 7UG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- Automotive: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: Contact Centre

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