Contact Centre Agent
2 days ago
Are you a confident individual who can proactively maximise sales opportunities? We are recruiting Contact Centre Agents to deliver the highest standard of customer excellence and sales support to independently owned Dental practices. This is a fantastic opportunity for someone who enjoys building relationships, achieving targets and working in a fast-paced environment where no two days are the same. We offer a pay and progression scheme from day one, Monday - Friday working hours, free parking and a collaborative team environment.
**Duties & Responsibilities**
- Process all customer orders, adhering to policies surrounding the prescription of medicine and GDPR regulations
- Proactively maximise opportunities to sell by upselling, cross-selling or growing account spending by increasing sales at every opportunity.
- Providing support and working closely with the Company’s Field base Sales Representatives and satellite Sales teams across the DD family.
- Work towards the departmental KPIs surrounding productivity, response times and compliance with quality standards set.
- Support back office administrative tasks where necessary and continue to develop product and systems knowledge.
**Who are DD?**
DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment solutions. The contact centre department is full of energy, with a passion for what they do, so it’s key that you’re enthusiastic, driven and keen to be part of a collaborative team.
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