Patient Care Co-ordinator

18 hours ago


Salisbury, United Kingdom Dr Cheng & Partners Full time

**Patient Care Co-Ordinator**

**Salary-** £13.00 to £15.00 per hour dependent on experience

**Job type-**Monday 8hours, Wednesday 5hours & Friday 9hours. Additional hours via holiday cover are required.

**Benefits-**Free onsite parking, company pension scheme,
- Previous experience within a healthcare setting **Essential**:

- Competent user of Phone & IT systems **Essential**:

- Professional demeanour and appearance **Essential**:

- Excellent communication skills (written and verbal) **Essential**:

- Understanding of, and commitment to, equality, diversity & inclusion **Essential**:

- Qualification with an approved provider for Care Coordination **Desired**:

- Knowledge of Safeguarding Children & Vulnerable Adult policies **Desired**:

- Basic knowledge of Primary Care and the NHS overall **Desired**

An opportunity to be part of an exciting new way of providing patient care within a GP Surgery setting. The Care Co-ordinator Team work alongside all other departments to improve patient access within the Surgery and other Healthcare providers.

**Main Responsibilities**

**Day to Day-**
- Ensure that each patient has their needs met efficiently and correctly
- Making appointments via telephone, in person and, in the future, an e-consult model
- Home visit requests & organising community healthcare with the aim to reduce hospital admissions
- Interpreting results where appropriate and relaying these to patients and other healthcare providers
- Patient record input
- to be able to enter administrative and clinical information via our operating system
- Administrative tasks to support the dedicated Practice Administration Team
- Greet and assist patients with queries, equipment loans and reasonable requests.
- Collect payments from patients for non-NHS services
- Support the Practice Clinical Team where necessary and signpost appropriately

**Long Term-**
- Participate in and interpret Surgery audits
- Ensure that needs are being met within specific patient groups with the view to improve access and reduce inequalities.
- Liaise with other departments to deliver a cohesive and effective patient experience
- Be part of the Surgery Vaccination programmes
- Coordinate care for patients with long term and chronic conditions
- Supporting patients with immediate care needs
- Work alongside the Clinical Team to support residents in Care Home settings

**Personal/Professional development**

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Job Types**: Part-time, Permanent

Pay: £13.00-£15.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking

**Experience**:

- Healthcare setting: 1 year (required)

Work Location: In person


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