Care Co-ordinator

We have an exciting opportunity for a Cancer Care Co-ordinator to join our clinical and medical oncology team, supporting patients affected by lung cancer.
Excellent communication, organisational and prioritisation skills are essential.
The post holder will work alongside the disease specific CNS /ACP teams, their responsibilities will include
Assisting the CNS /ACP team with the facilitation and implementation of Holistic Needs assessment within the disease group.
Providing support with administrative services including referrals to Macmillan and District Nurses.
Attend relevant clinics with the CNS/ACP team and interact with patient and relatives.
Willing to undertake relevant training days within the disease group and cancer pathway.
Willing to attend relevant MDT sessions if needed.
Signposting patients to relevant services.
You will be part of a core team of CNS and ACPs within a wider team of consultants, registrars, and research staff.
DUTIES AND RESPONSIBILITIES
Provide administrative support to the CNSs.
Book and outcome telephone clinic appointments
Maintain the patient Database and ensure all of the information is up to date and accurate
Order supplies and patient information as requested by the CNSs. Assist the CNSs with the management of the patient pathway ie ensuring that appointments have been requested and booked.
Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggie’s and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
Ensure accurate documentation of patient care in accordance with hospital policies and standards.
Assist the CNS’s with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group
Professional/Clinical Leadership
To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
Support clinical developments and projects to promote excellence in patient care. Assist in evaluation and audit of such developments
Attend and participate CNS Away Days and Strategy Meetings
Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.
Education and Development
To participate in annual appraisal and accept personal responsibility for growth and development within the role.
Ensure compliance with Trust essential training.
Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
Together with other professional colleagues, develop information and resources for patients and their carers.
Research and Audit
Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change