Care Co-ordinator

Optima is a CQC Registered service specialising in supporting Children, young people and adults with complex health needs across the Northwest of England. We are based in Denton ( 2 mins from the M60 junction)

Due to an internal re-organisation, we now have an exciting opportunity for an Experienced Care Co-ordinator.

Key Roles & Responsibilities:

- Day to Day responsibility & management of a team of approximately 20 Community Support Workers
- Caseload of approximately10 Service users and their families
- Working very closely with our ‘in-house’ Nursing Team to enable effective and timely training of your Team members in the clinical aspects of their role.
- First point of contact for all Service Users (their families) / Team members / External Professionals (Social Workers, Nurses etc) enquiries
- Assessment of Service Users needs at the beginning of their service and periodically throughout their support journey with Optima
- Management / Delivery of effective Support to your Team Members which includes reviewing Probationary periods and regular Supervisions with your Team.
- Training and developing your Team members in various topics such as Policy/Procedures/Personal Behaviour Expectations / Service Users ‘Awareness’ Sessions / Risk Assessments.
- Identifying Training Needs and Implementing Plans (4 to 8 weeks) to ensure Team members are trained and competent within agreed timescales
- Creating and Maintaining advanced Rotas which meet both Service Users needs and Team members work/life balance
- Interviewing & recruitment of new Team Members (in person and via ‘Microsoft Teams’)
- Collating service information for Senior Leadership Team and Commissioners
- Take part in regular paid ‘On Call’ support and advice to Team Members and Service users

About You:

- Experience in organising / managing home care / domiciliary services
- Ability to multi-task in a fast-paced environment
- Professional at all times & Calm under pressure
- Can use software programmes to input and extract data. Access Care Planner / People Planner an advantage
- Very confident in communication with people at various levels (written & verbal)
- Excellent understanding of the needs of people with additional and complex health needs
- Work as part of a small team but also work under own initiative when required
- Must be a driver (to attend meetings and undertake service user home visits across Merseyside Region) - Co-ordinator will be based in Head Office, Denton, Manchester
- Ideally have lots of life experience and bring ‘common sense’ thinking to problem solving daily.
- Always looks for a resolution & positives in life not only seeing the problems
- Thrive on making people’s lives better, with good organisation skills, delivering service user’s expectations and providing support to your team members
- Always looking for continuous improvement & adapting to change
- Excellent with Microsoft Outlook / Teams / Word and Excel (as Optima is a paperless and digital organisation)
- Confident and knowledgeable around Safeguarding Processes and management of ‘Fact Finding/Investigation’ process etc.
- Ability to ‘Grow’ with the business

**Benefits**:

- Optima is a small but well-oiled machine with a focused approach
- Excellent, friendly and encouraging team.
- CQC 'Good' rating
- Lots of development opportunities
- Extremely supportive Senior Management Team - there when you need them.
- Multi-Disciplinary Team approach
- Excellent salary
- Full access to our Online E- Learning Portal
- Work-related travel expenses (fuel and time)
- Company Mobile Telephone and Laptop

Hours: Monday - Friday 9.00am to 5.00pm with On Call rota (shared with Team averaging 1 in 5 weeks)

How to Apply:
If this role is of interest and you would like to learn more, please attach your CV to the link provided and we will be in direct contact with you very soon.

**Job Types**: Full-time, Permanent

Pay: £32,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- How long have you managed Teams?
- Have you worked with/on 'Access Care & People Planner' system?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Team management: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 31/10/2024
Reference ID: Denton