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Benefits and Housing Complaints Officer

2 weeks ago

London, United Kingdom Business Smart Solutions Full time

**Rate**: £21.86ph (umbrella)

**Term**:3 Months

**Hours per week**:36

**Location**:London / Hybrid

The Complaints Team is a busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of Information requests.

Throughout this process, the post holder will be responsible for ensuring the service maintains an accurate audit trail of all queries handled by this service. The post holder will be expected to work closely with all case handlers across the service providing advice and technical support on the use of our business system where necessary.

The Complaints Team is a high profile business area that liaises at all levels with staff, providing key learning insights through advanced data analytics. The Team prides itself on being one of the key drivers that helps business areas grow and improve across the division.

**Requirements**:
At least 5 years experience in Housing Benefit & Council Tax Support
Experience of working in a Local Authority Housing department

**Equal Opportunities**

Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

**Job Types**: Temporary contract, Full-time
Contract length: 3 months

**Salary**: £21.86 per hour

Expected hours: 36 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you have ecperience of working in a Local Authority Housing department?

**Experience**:

- Local Government: 1 year (required)
- Housing Benefit and Council tax support: 5 years (required)

Work Location: In person