Housing Complaints

A social housing organization in Greater London is looking for a Complaints Officer to manage the complaints process and ensure compliance with regulations. The role entails analyzing data, investigating complaints, and making actionable recommendations for improvement. Candidates should have relevant work experience in housing or public services, and...

A leading housing association is seeking a Complaints Compliance Officer to ensure successful outcomes from Housing Ombudsman Service determinations. The role requires knowledge of complaints legislation and strong organizational skills to manage responses effectively. Successful candidates will have proven experience in social housing regulations and a...

A leading housing association in London is seeking a skilled Complaints Compliance Officer to ensure successful outcomes from Housing Ombudsman determinations. The ideal candidate will have in-depth knowledge of social housing regulations, strong organizational skills, and the ability to engage with stakeholders at all levels. The role offers a competitive...

**Job Description**: We have an exciting opportunity for two complaints investigators to join our new Complaints Investigation Team, which will ensure that all complaints are dealt with in a timely resident-focused manner. As a Complaints Investigator you will be responsible for investigating complaints and liaising with teams across the business to resolve...

Overview BDS are currently recruitng for a Complaint Officer to work with a well known Housing Association in the Hammersmith area. Your primary role is to proactively manage customer dissatisfaction before it escalates to a formal complaint. This is a new role in the organisation and you will serve as the first point of contact for customers who are...

**Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978-35,000** **Contract: 9-months FTC, Full time, 35 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide...

Title: Complaints Compliance Officer Contract Type: Permanent, Full time, 35 hours per week Salary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum (Regional salary) Grade: 8 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting...

OverviewTitle: Complaints Compliance OfficerContract Type: Permanent, Full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted) or £36,073 per annum (Regional)Grade: 8Reporting Office: London, Stratford or Manchester, TraffordHybrid working: Agile Worker 20% - 40% of contractual hours to be worked from reporting office/working...

**Repairs Complaints Investigator** **Location: Ealing Office base - 3 days per week in the office** **Salary: £33,000-35,000** **Contract: Permanent, Full time, 37.5 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and...

Job Description A leading London housing association is seeking two experienced Complaints Leads to join their customer experience team and support the resolution of complex housing and repairs complaints. The organisation provides safe, affordable, and sustainable homes for thousands of residents across London and the South East, with a strong focus on...