Property Services Complaints Officer

5 days ago

London, United Kingdom Southern Housing Group Full time

Role:
Property Services Complaints Officer

**Salary**:
£29,000 per annum pro rata

**Location**:
Fleet House, Farringdon

Contract type:
6 - 12 month Fixed Term Contract

Hours:
35 hours per week

At Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making a real difference to our local community. Rated among the top 100 companies to work for and the top 50 in London, we're a business that makes a difference.

With a vibrant, inclusive, collaborative, and caring culture, we'll share the same purpose: Transforming lives by doing the right thing, working together, and getting things done.

The role

Are you keen on customer satisfaction?

Do you have great organisational skills and able to prioritise your work?

You’ll be working in the team responsible for the delivery of major works, building compliance, day to day repairs and estate services (cleaning and gardening).

We are seeking to improve the way we deliver our services and improve customer satisfaction. Complaints has an increasingly high public profile, and we want to ensure that where a customer has cause to make a complaint, it is robustly investigated, and they receive a qualitative, comprehensive response.

To achieve this, we have created a complaints team within our department that will work closely with support from colleagues, to effectively manage our customer responses.

As a Complaint Officer, you will be responsible for investigating and responding to, complaints that have been allocated to you. You will need to be able to prioritise your casework and have good communication and interpersonal skills.

The location

Working as a Property Services Complaints Officer, you’ll be based at any of the Group’s main offices but expected to work agile.

What you'll have- Excellent organisational and case management skills- Great customer service skills- Excellent communications skills- A can-do attitude- The ability to work well under pressure

Benefits in working with us- £29,000 per year [pro rata]- A generous 23 days holiday plus public holidays- Colleague referral scheme- Workplace pension- Cash claim-back on medical treatments

Rest assured, that working with us will empower you to be
_you,_ with a real sense of purpose and pride in everything you do.
- Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview._

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