Complaint Service Improvement Officer
3 weeks ago
- Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).- Lead and initiate the Directorates service improvement work and identifying improvements in service.- Run or support the Community Services Directorate with project work and administrative tasks.- Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures.- Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.- Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures.Complaint Service Improvement Officer Complaint Service Improvement Officer Complaint Service Improvement Officer Complaint Se...
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Complaint Service Improvement Officer
1 week ago
London, United Kingdom Brackenberry Full timeWe are working closely alongside a Local Authority in Greenwich to assist with the appointment of a Complaint Service Improvement Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 18.30 - 23.28 per hour Summary: The Complaint Service Improvement Officer plays...
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Complaints Officer
1 week ago
London, United Kingdom Daniel Owen Full timeComplaints Officer 05122025_1764932440 Posted: 05/12/2025 Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid availableSocial Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are...
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Complaint Service Improvement Lead
2 weeks ago
City Of London, United Kingdom Brackenberry Full timeA recruitment agency is seeking a Complaint Service Improvement Officer to manage customer complaints and enhance service processes. This role involves leading service improvement initiatives and supporting compliance with legislation. Ideal candidates have significant experience in public sector complaint handling, proficiency in data analysis, and team...
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Property Services Complaints Officer
4 days ago
London, United Kingdom Southern Housing Group Full timeRole: Property Services Complaints Officer **Salary**: £29,000 per annum pro rata **Location**: Fleet House, Farringdon Contract type: 6 - 12 month Fixed Term Contract Hours: 35 hours per week At Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making...
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Complaints Officer
2 weeks ago
London, United Kingdom Ealing Council Full timeJob description We are looking for a permanent full time Complaints Officer who sees dealing with customer complaints and representations as key to providing good services. Ealing Children’s Services, Adults’ Services and Public Health are serious about feedback from service users and their representatives - whether it’s good or bad we want to know....
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Service Improvement Officer
2 weeks ago
London, United Kingdom MSI Ceilings Ltd Full timeTo be responsible for Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs). Lead and initiate the Directorate’s service improvement work and identifying improvements in service. Run or support...
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Complaints Officer
3 days ago
London Bridge Station, United Kingdom The Hyde Group Full time**Complaints Officer** **London Bridge** **Up to £30,000** Hyde is looking for a **Complaints Officer** to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you...
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Complaints Officer
3 weeks ago
London, United Kingdom Job Switch Full timeJob description:Responsibilities Investigate complaints in line with the councils Corporate Complaints Policy. Presenting complex information in an accessible and readable form. Monitoring the implementation of any decisions or recommendations arising from the complaint Take the lead role in responding to enquiries from the Local Government Ombudsman and...
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Complaints Officer
5 days ago
Greater London, United Kingdom Daniel Owen Ltd Full timeJob Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join...
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Property Services Complaints Officer
1 week ago
London, United Kingdom Southern Housing Group Full timeAt Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making a real difference to our local community. Rated among the top 100 companies to work for and the top 50 in London, we're a business that makes a difference. With a vibrant, inclusive, collaborative,...