Complaints Officer

2 weeks ago


London, United Kingdom Ealing Council Full time

Job description

We are looking for a permanent full time Complaints Officer who sees dealing with customer complaints and representations as key to providing good services.

Ealing Children’s Services, Adults’ Services and Public Health are serious about feedback from service users and their representatives - whether it’s good or bad we want to know. Based within our Customer Care Team, you will be receiving, processing and managing the complaints, members’ enquiries and Local Government Ombudsman information requests. You will have a commitment to supporting service users, carers and staff to achieve fair outcomes to complaints and to drive learning from complaints leading to service improvements.


  • Complaints Officer

    1 week ago


    London, United Kingdom Daniel Owen Full time

    Complaints Officer 05122025_1764932440 Posted: 05/12/2025 Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid availableSocial Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are...

  • Complaints Officer

    3 days ago


    North London, United Kingdom Colbern Limited Full time

    487556-3122-22182 15.7 Complaints Officer Barnet Contract part time 21.6 hours per week £20.16 per hour Our client is looking for an experienced Complaints Officer. The role is 21.6 hours per week and working days/pattern can be agreed to suit. The role is a mix of remote working with occasional office attendance. The officer will deal with Children Act...

  • Complaints Officer

    7 days ago


    London, United Kingdom Deekay Technical Full time

    Havering Council: Team Name: Complaints & Information Team Team Description/dynamic: The Team is made up of two team managers, three complaints officers, one information a records officer, and one complaints assistant. - Ability to communicate clearly - Competent with ICT - Organisation/Prioritisation - Working within statutory timescales -...

  • Complaints Officer

    3 weeks ago


    London, United Kingdom Job Switch Full time

    Job description:Responsibilities Investigate complaints in line with the councils Corporate Complaints Policy. Presenting complex information in an accessible and readable form. Monitoring the implementation of any decisions or recommendations arising from the complaint Take the lead role in responding to enquiries from the Local Government Ombudsman and...

  • Complaints Officer

    5 days ago


    Greater London, United Kingdom Daniel Owen Ltd Full time

    Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Job Switch Ltd Full time

    Job description: Responsibilities Investigate complaints in line with the councils Corporate Complaints Policy. Presenting complex information in an accessible and readable form. Monitoring the implementation of any decisions or recommendations arising from the complaint Take the lead role in responding to enquiries from the Local Government Ombudsman and...

  • Complaints Officer

    4 days ago


    Greater London, United Kingdom The Construction Index Ltd Full time

    Complaints Officer (Stage 2) Daniel Owen are proud to be representing a well‑known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team. Salary: Up to £22 per hour Type: Full Time Region: UK - London Town/City: North London, London Posted: 05/12/2025 Reference: 05122025_1764932440 Location: North...

  • Complaints Officer

    7 days ago


    London, Greater London, United Kingdom Brackenberry Full time £29,014 per year

    Job Description: We are working closely alongside a Local Authority in Camden to assist with the appointment of a Complaints Officer, on a 1-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Rate of Pay: £ £29.14 per hour Summary:As a Complaints Officer, you will deliver a...

  • Complaints Officer

    6 days ago


    Greater London, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Camden to assist with the appointment of a Complaints Officer, on a 1-month contract, highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay £22.25 - £29.14 per hour Summary As a Complaints Officer, you will deliver a...

  • Complaints Officer

    3 days ago


    London Bridge Station, United Kingdom The Hyde Group Full time

    **Complaints Officer** **London Bridge** **Up to £30,000** Hyde is looking for a **Complaints Officer** to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you...