Customer Services Support

2 weeks ago

St Helens, United Kingdom Explore Transport Full time

**Introduction**

We are currently recruiting for a Customer Services Support to join our team based at Haydock. This role is to be the front facing representative for the Transport division of the business between ourselves, the customers and suppliers, you will ensure you take ownership of all enquires, queries or issues that are presented to you and manage them through to closure, with a ‘can do attitude’ and to exceed customer expectations. You will be responsible for ensuring suppliers, specifically sub contractors are adhering to their agreed SLA and contracts and ensuring any variances from the plan are captured, recorded and evidenced

**Main responsibilities**
- Dedicated Transport Inbox
- Log all enquires, queries on the system and reply to all within the agreed SLA
- Provide quotations
- Raise any escalations to the relevant person/s
- Close out issues once resolved
- Add any additional costs for hauliers within the agreed time
- Answer phone calls and log accordingly
- Book in all collections and deliveries as required using the correct systems and forms
- Any other reasonable request

**Qualifications**
- GCSE grade “C” or above (Maths and English Preferred)

**Experience**

At least 1 years’ experience in a Transport or a Customer Service environment.

Able to use effectively Microsoft Windows package (Word, Excel and Outlook). Knowledge of GTS/ESP and Syrinx is an advantage.

**Skills/Knowledge**
- Excellent communication skills - converse effectively at varying levels.
- Excellent attention to detail with a high level of accuracy.
- Organised, able to multitask and prioritise
- Able to work under pressure
- Team player but be able to work alone under own initiative.

In return, we offer a range of benefits including:

- Competitive salary plus benefits and home working policy
- PPE
- Company medical scheme
- Ongoing training and development
- Pension scheme

If you want to grow with a rapidly expanding, industry leading company within the specialist plant and transport industry, then this could be the opportunity for you

Please be advised we reserve the right to close the advert early.

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