Customer Service Advisor

7 days ago

St Helens, United Kingdom Mobility GB Ltd ta Ableworld Full time

GET SATISFACTION FROM HELPING PEOPLE KEEP THEIR INDEPENDENCE
Ableworld is the leading Mobility and Stairlift Retailer in the country and has reached that position by being very ethical in their approach to their customers combined with a relentless policy to drive down prices.

Ableworld has grown to be the leading retailer in their field in the UK with an ambitious strategy for growth by opening more stores across the North West.

Ableworld employ people of all ages including some of whom have decided to come out of retirement.

Main Job Tasks and Responsibilities
You will be welcomed by a close knit, friendly and committed team who will fully support and guide you through your initial training. Full training will be provided in-house on all products and policies. You will
- Follow up all stairlift surveys with a phone call to customers to check the quality of service from in-house engineers.
- Help customers via the phone to ensure they have all information needed to make an informed choice when buying a stairlift.
- Be the customers point of contact throughout the stairlift installation process.
- Support customers after sale by helping with after sales services such as breakdowns, servicing and maintenance.
- Support local stores and other departments by taking “overflow” calls from their store when they are busy.
- Direct requests and unresolved issues to the designated resource.
- Keep accurate records of customer interactions and transactions on a CRM system.
- Record details of enquiries, comments and complaints on a CRM system and record details of actions taken.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Any other Duties

Key skills - you will have:

- Good interpersonal skills with excellent telephone manner
- Excellent communication skills - verbal and written
- Good listening skills
- Good problem analysis and problem-solving
- Attention to detail and accuracy
- The ability to collate data
- Flexibility and initiative
- Good working knowledge of computer systems including excel & mail merge

If you’re a friendly, customer-focused and enthusiastic team player with a real passion for providing excellent customer service and working to deadlines in a busy office environment and a desire to achieve the very highest standards, please get in touch.

A DBS check will be required for which Ableworld will meet the cost.

Hours are 9am to 5.00pm, working 5 days out of 7.

**Job Types**: Full-time, Permanent

**Salary**: £21000 per year

COVID-19 considerations:
Facemasks, hand sanitiser and lateral flow tests available to staff

**Salary**: £21,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Facemasks, hand sanitiser and lateral flow tests available to staff

Work Location: In person

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