Junior Helpdesk Support Technician

4 days ago


St Helens, United Kingdom IT Support 365 Full time

**IT Support 365 are looking to recruit a Junior Helpdesk Support Technician to assist the continued growth across the business, offering £18,000 - £22,000 per annum on a full-time permanent basis, based out of our offices in St Helens.**

IT Support 365 is an IT Managed Services Provider with a focus on providing outstanding IT support to small and medium-sized businesses throughout the UK.

Our approach is consultative. We work with our clients to understand their business and to implement solutions that have a positive and immediate effect on core business activities. Our focus on service provision is paramount, which is where you come in

**About the Junior Helpdesk Support Technician role**:
Providing technical advice and practical assistance to our clients, including the following functions:

- To provide 1st line technical support, answering support queries via phone.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve and hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of Computer equipment by providing necessary training and advice.
- To allocate more complex calls to the relevant IT Support member.
- To carry out in house hardware builds & new user staging
- To own and manage the customer alerts board, ensuring that the alerts are dealt with.


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