Retail Service Coordinator

**Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.**

**We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.**

As a **Retail Service Coordinato**r you'll play a key role at the centre of our operation, where every action you take contributes to our customers enjoying their favourite M&S food

**What’s in it for you?**

Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special
- **£30,000 + Shift premium**:

- 20% M&S discount on most things from furniture, fashion and food
- 20 days’ annual leave plus bank holidays (rising with length of service)
- Discounted rates on healthcare cash plan
- Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
- Amazing perks and discounts via our App to major restaurants and retailers
- Access to a wide range of well being support - including our Employee Assistance Programme
- A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
- Cycle to work scheme
- Supportive Team: Join a close-knit community where collaboration is key

**What will you do & what will you need**
- Knowledge and hands on experience of a transport function within the FMCG Distribution Industry.
- Experience in customer service is preferable.
- A passion for encouraging teamwork, focusing on creating an innovative culture where all employees can voice their suggestions and ideas.
- An analytical and strategic mind-set.
- Some flexibility in working times, days, and locations

**Customer Service**
- Ensuring stores have a positive experience by resolving complaints, addressing issues, and ensuring that our service level is kept to a high standard.
- Use service metric & KPI reports to identify any service trends, and address as appropriate.
- Co-ordinate and arrange manual orders for stores as and when required.

**Operational Excellence**
- Build and maintain relationships with both the Depot & Network Planning team and ensure that they are aware of and adhere to service requirements of stores.
- Build and maintain relationships with central store services & Regional Retail Service Managers.
- To analyse and suggest improvements to current processes to enhance customer satisfaction and/or cost efficiency within the frozen operation.

**Delivery Accuracy**
- Work collaboratively with our third-party warehouse provider to identify, address, and improve any picking inaccuracies.
- Work collaboratively with transport team and third-party warehouse provider to minimise any loading or delivery errors to stores.

**People**
- Help support with training and ensuring that employees understand company procedures and customer service expectations.
- Support with covering duties of peer group during periods of holiday & absence: Transport Coordinator, Supplier Coordinator, Export Coordinator
- Cover some duties for the Customer Service Manager during periods of holiday & absence.

**Administrative Duties**
- Handle day-to-day administrative tasks such as filing reports, tracking performance metrics and processing service-related paperwork.
- Assist with any administrative duties and/or projects as required by the Customer Service Manager or the wider site management team.

**Who are we and where will you be**

At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era.

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Coordinator: 1 year (required)

Work Location: In person

Reference ID: R.T.S.2