Project & Delivery Coordinator

**About IT Operations at Holland & Barrett**

At Holland & Barrett, we're on a mission to make wellness a way of life for everyone. As one of the UK's leading health and wellness retailers, we don't just talk about transformation—we live it. Technology is at the heart of our evolution, and right now, we're looking for a dynamic **Project Support Coordinator** to join our IT Operations & Services team.

This role is perfect for someone who thrives on organisation, collaboration, and impact—someone who enjoys working behind the scenes to keep projects running smoothly, stakeholders informed, and delivery on track.

**The Role**

**What You'll Be Doing**

As a **Project Support Coordinator**, you'll play a vital role in supporting the delivery of multiple IT projects across our business. Working closely with Project Managers, Delivery Teams, and a wide range of stakeholders, you'll help shape how we manage and govern projects—driving consistency, transparency, and high standards.

You'll be the central hub for project governance, reporting, and resource co-ordination, ensuring we meet deadlines, avoid bottlenecks, and maintain momentum across our technology transformation journey.

**Key Responsibilities**
- Supporting project lifecycles by providing tools, templates, and consistent governance standards.
- Managing new project requests and assisting team members with queries or delivery needs.
- Coordinating and updating resource plans to support accurate scheduling and avoid conflicts.
- Producing regular reporting packs that give visibility on project performance and progress.
- Supporting project meetings through agendas, attendance, and clear documentation of minutes.
- Maintaining accurate project records and documentation across platforms like Jira, SharePoint, and Confluence.
- Helping to deliver small-scale projects or work packages with guidance from senior team members.
- Contributing to the development of processes that enhance how we work and deliver

**The Person**

**Essential**:

- Experience in a project support or PMO (Project Management Office) role
- Strong working knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Comfortable working with structured processes and governance
- Highly organised, self-motivated and able to work with mínimal supervision
- Excellent written and verbal communication skills

**Desirable**:

- Experience supporting IT or technical project teams
- Familiar with Jira, Confluence, SharePoint, and MS Teams
- Exposure to project management methodologies and tools
- Experience delivering small projects
- Knowledge of ITIL or Acceptance into Service (AIS) processes

**Why Join Us?**

At Holland & Barrett, you'll be part of a values-led business focused on innovation, growth, and wellbeing—both for our customers and our people. You'll work in a collaborative environment where your voice matters, your career can grow, and your work truly makes a difference.

Hybrid working & flexibility
Learning & development tailored to your goals
A chance to be part of a high-impact, tech-forward transformation
️ Staff discounts and wellbeing support

Ready to help shape the future of health and wellness through brilliant project delivery?
- Holland & Barrett - Wellbeing for all._

**Benefits**

**Technology Incentive Scheme** - we offer different bonus schemes for all grades in Technology, starting at 10%.

**Learning and Development** opportunity with Holland & Barrett is a great base for career development long term.

**Career progression**

**Pension company contribution - 3 & 5%**

✈️ Your wellbeing is paramount so you can get away and take **28 or 33 Days Holiday**per year.

**Refer and Earn Scheme** - as we're growing you can earn money by referring people to join us from your network.

**Epic Extras** gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

Stay healthy with **Discounted Products**:

- from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.

We all need a little help sometimes, so we offer **Free 24/7 Confidential Advice & Colleague Welfare.**

**Mental Health First Aiders** - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

We have colleague **Reward and**Recognition** Schemes,**so your hard work and loyalty won't go unnoticed.

And many more

**The Company**
- Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
- Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion