Customer Service Advisor

2 weeks ago

Crumlin, United Kingdom Klöckner Pentaplast Full time

kp is a leading global manufacturer of rigid and flexible packaging and special films. We have a clear goal: the sustainable protection of important everyday products. You will find our customers in markets from pharmaceuticals to food and consumer goods. With our film products, we make sure the products last longer and maintain their important properties. With this we significantly contribute to safety, health and consumer satisfaction. We are as dynamic and fast paced as the markets of our customers. Always in motion Founded in 1965, we now have 32 factories in 18 countries and employ more than 5,900 people worldwide.

**Purpose of the job**: Guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints ), by answering in a timely manner and solving proactively any concern that might occur.

**Scope of the role**: The Customer Service Advisor will manage manly UK and Irland customers.

**Tasks and responsibilities**:
Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.

**Develop a commercial attitude**: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.

Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace / Assist his/her when required on stretch assignments, projects or for planned or unplanned absences.

**Knowledge / Education**: Bachelor’s degree in Business administration or international trade

**Functional / Technical Skills**:
Experience in SAP and/or E1 + Salesforce

**Large understanding of the company**: Finance, supply, chain, Production

**International trade**: Incoterms, payment terms, transport, letters of credit

Pack office

Excellent written and verbal communication in local language

Problem solving/ Action plan management

Proficient in English

**Competencies**:
Autonomy

Attention to details

Proactivity

Ability to work under time pressure and multi-tasking

Strong customer Focus

**Cooperative**: Willingness to interact and work with others, team player

Willingness to pass on his/her knowledge

Special factors of the role - Travelling will be required on occasion to visit a customer, attend a meeting or a tradeshow.

Klöckner Pentaplast is an equal opportunity employer, which makes employment decisions without regard to race, color, gender, religion, national origin, age, veteran status, handicap, disability, sexual preference or marital status.

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