Client Advisor

Job Title: Client Advisor

Job Summary:
Join our team as a Client Advisor, where you will play a crucial role in providing an exceptional client service to our customers. We are looking for a motivated individual with strong analytical skills and excellent communication abilities to excel in this dynamic role.

**Responsibilities**:

- Answering the phones and directing enquiries. Taking messages and fielding calls.
- Answering the door, greeting guests, providing refreshments
- Dealing with queries on social media. Field to appropriate person.
- Enter customer information and bookings onto our CRM system - develop and manage CRM to ensure high levels of customer satisfaction.
- Dealing with incoming parcels and deliveries. Ensuring the kitchen is fully stock with refreshments.
- Provide attention to detail in preparing documents and correspondence
- Help maintain training and auditing schedules to maximize efficiency.
- Help and support management with projects and workplans. Project manage to completion - ensuring that deadlines and milestones are met.
- Work with external agencies to produce content for social media
- Manage the office supplies and kitchen stocktake ensuring the office is always fully stocked.
- Dealing with the daily post and ensuring all outgoing post is sent in a timely manner.
- Help maintain filing systems
- Direct the maintenance of office equipment, including computers, photocopiers and scanners.
- Other responsibilities as and when required

Person Specification:
A strong communicator with excellent interpersonal skills and the ability to prioritise your workload in a busy, pressurised environment. An expert in providing top-notch service and enjoy collaborating with people. You will remain professional, courteous, knowledgeable, and helpful. You must be able to multi-task, demonstrate initiative, motivation and a ‘can do’ attitude.
- Proficiency in Microsoft Office with expertise in Microsoft Word, PowerPoint and Excel
- Polite, professional and confident phone manner.
- Ability to analyse and revise operating practices to improve efficiency
- Detail-focused and comfortable working in a fast-paced office environment
- Possess great collaboration and exceptional written and verbal communication skills
- Superior organisation skills and dedication to completing projects in a timely manner
- Learn quickly and are resourceful
- Co-ordinate multiple tasks, simultaneously
- Trustworthy and can be counted to safeguard confidentially

We are an equal opportunities employer.

**Job Types**: Full-time, Permanent

Pay: £11.44-£13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person