Customer Service Agent at Swissport

1 week ago

Crumlin, United Kingdom Stepping Stones NI Full time

This role is brought to you by Swissport in partnership with Stepping Stones NI.

**Job Title**: Customer Service Agent

**Company**: Swissport

**Location**: Belfast International Airport

**Contract Type**: Part Time

**Hours**: - 30 hours per week, between Monday - Sunday (shift work)

**Salary**:
**About the company**:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

**About the Role**:
As a Customer Service Agent with Swissport, you will be an integral part of their commitment to delivering exceptional service to passengers and clients alike.

**Key Responsibilities**:

- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.

**Qualifications**:

- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.

**Benefits**:

- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work
- Employee discounts on travel and retail products.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

**Job Type**: Part-time

Pay: £12.98 per hour

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Are you currently employed?
- Do you have a valid Full UK Driving licence and access to a car?

Work Location: In person

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