Customer Service Advisor

6 days ago


Alton, United Kingdom 1pMobile Full time

Based in our office in Alton, an exciting opportunity has arisen for a permanent part-time Customer Service Adviser to join our expanding call-centre.

Hours to be determined but ideally 9am - 3pm Monday to Friday.

We are looking for someone who is not only passionate about customer service, but who is also looking for their role to grow with the business.

Customer Service Adviser Key Responsibilities:

- Working with the online team to ensure we are always well represented
- Providing a polite, friendly and professional service to our customers
- Providing first contact resolutions to our customers
- Answering inbound calls as required
- Making outbound calls to customers should they request contact

Essential Attributes:

- Excellent written and verbal communication
- Excellent telephone manner
- A positive 'can do' attitude and a 'customer first' approach

Advantageous Attributes:

- Experience of working within a customer focused role (ideally 1 year minimum)
- Experience of working within a mobile service provider
- Experience of working within social media customer service platforms and ticketing systems

If you think that this could be you, and you would enjoy working within an expanding team providing excellent customer service, then we would love to hear from you.

Applicants must be eligible to live and work in the UK.

**Job Types**: Part-time, Permanent

**Salary**: Up to £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Alton: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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