Failsafe & Administration Assistant

2 weeks ago

Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

As a Failsafe & Administration Assistant, you will be responsible for booking appointments for patients, adhering to the National Screening Programme guidance.

The duties will include dealing with people with diabetes that have been referred to the Programme and ensuring that their appointments are booked in-line with National Guidance.

The post holder will be expected to have excellent communication and organisational skills, the ability to prioritise their workload, a caring disposition and degree of flexibility are critical to the success within this role.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Communicate in a sensitive manner with patients who may be distressed after the delivery of bad news
To liaise with software suppliers to rectify any issues and implement any changes.
Manage and deal with confidential information
Provide reception cover for clinics, if necessary, which will include greeting patients and dealing with face-to-face enquiries.
Participate in team meetings
To liaise with medical secretaries, medical records team and screening administration where appropriate.
To deal with the busy telephone line with calmness, discretion and compassion - ensuring strict confidentiality at all times.
To contact GP surgeries as required to assist with enquiries and patient queries
To maintain an excellent working relationship with all service stakeholders
Imparts complex information to patients and employs influencing skills to help to persuade patients to attend clinics

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