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Reach-in Advisor

2 weeks ago

Liverpool, United Kingdom Causeway Charity Full time

**Who We Are**

We’re Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. In 2018, we collaborated with South Yorkshire Police in an initiative called Plan B. This helped to launch the Life Navigate department. Using a trauma informed approach, we are fully committed to breaking the cycle of crime, alongside other organisations such as South Yorkshire Police and Merseyside Police. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers.

**Role Summary**

**We currently have an exciting opportunity for a Reach In Advisor to support survivors of
trafficking after they have completed the Recovery Needs Assessment process, with the
aim of sustaining their recovery through specific needs-based interventions. Supporting
survivors over the phone by providing information, advice, and signposting that enables
them to access other services and support themselves.

**Reports to**: Service Manager
**Contracted Hours**: 36 hours per week
**Contract Duration**: 15th January 2027
**Salary**: £27,872 per annum
**Location**: Hybrid - Merseyside, Greater Manchester, South Yorkshire, or Sunderland.

**Responsibilities**:

- Survivor Support**
- Provide Service Users with clear information and advice about external services,

enabling them to independently access the support they need.
- Guiding Service Users toward appropriate resources & services
- Encouraging and coaching self-advocacy
- Manage referrals into the service
- Complete inductions and needs assessments with Service Users.
- Manage incoming calls from Service Users.
- Manage exits from the Service
- Keep service user records up to date and accurate on the client management

system (CMS)
- Accurately record time worked on the client management system (CMS)
- Effectively and accurately use internal work management tools to ensure proper

running of the service so that needs are assessed, captured, and met promptly.
- Escalate cases to line management in line with guidance & training provided.
- Safeguard service users in line with policy & training provided.
- Understand and meet performance indicators.
- Engage appropriately with training, supervision, line management, etc.

**Any other duties that are commensurate with the role**.