Service Advisor

2 weeks ago

Liverpool, United Kingdom Matt Burton Associates Full time

MBA are looking for a Service Advisor to work out of our client’s prestigious Automotive Retail Centre in Liverpool. This is a great opportunity to work with one of the most prestigious brands in the automotive industry.

The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across multiple locations in the North West. As a Service Advisor, you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time.

In return, the Service Advisor can expect a salary of £24,570 with a realistic OTE £28,070. There’s also 22 days paid annual leave which increases on length of service, Company Pension Scheme, Life Assurance, Employee Reward & Recognition Schemes, Social Events, Staff Discounts, Subsidised Car Schemes and Employee Wellbeing Initiatives.

**About the role**
- Taking appointments from our lead qualification team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work or service plans
- Delivering excellent service at all times making their experience enjoyable and memorable

**About you**
- Excellent levels of customer service
- Hold a full UK driving license
- Relevant experience is preferred but not essential
- Have great planning and organisational skills
- Work efficiently under pressure ability to achieve and reach targets
- Be self-motivated and driven to succeed
- Good communication skills
- Great work ethic

**What’s Next?**

**Job Types**: Full-time, Permanent

**Salary**: £24,570.00-£28,070.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

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