Current jobs related to Head of Customer Support - Nottingham - Protocol

  • Head of Customer Service

    1 day ago

    Nottingham, United Kingdom DwyerOmega EMEA Full time

    Head of Customer Service – EMEA - International Travel RequiredLead Customer Experience. Drive Operational Excellence. Enable Growth.DwyerOmega is a global leader in industrial instrumentation, sensing, and measurement solutions. Through a portfolio of trusted brands, we help customers improve performance, safety, and efficiency across diverse industries....

  • Head of Customer Service

    3 days ago

    Nottingham, United Kingdom Global Fire & Security Full time

    Head of Customer Service Global Fire and Security Systems Full Time – £DOE Head Office Based – Nottingham NG2 1AE https://www.globalfireandsecurity.co.uk/ WELCOME TO GLOBAL We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow....

  • Head of Customer Service

    1 hour ago

    Nottingham, United Kingdom Dedicated IT Full time

    Global Fire and Security Systems Full Time £DOE Head Office Based Nottingham NG2 1AE https://www.globalfireandsecurity.co.uk/ Welcome to Global We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow. Global Fire and Security Systems...

  • Head of Customer Service

    2 days ago

    Nottingham, United Kingdom Global Fire & Security Systems Full time

    Head of Customer Service – Global Fire & Security Systems Head Office Based – Nottingham, NG2 1AE Full Time – Salary: £DOE We provide solutions from standards, experience and technology that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow. Global Fire and Security Systems are an...

  • Head of Customer Care

    2 weeks ago

    Nottingham, United Kingdom Niyaa People Full time

    A well-established, award winning House Builder are looking for a permanent Head of Customer Care to join their Nottingham based team. This role is offering a great opportunity to develop within a reputable company and offers great benefits like commissionincentives and bonuses. **Head of Customer Care** **Located in Nottingham** **Monday to...

  • Regional Support Head of Business

    2 weeks ago

    Nottingham, United Kingdom Pendragon Full time

    **Regional Support Head of Business** **Evans Halshaw** **Vauxhall, Citroen, DS, Peugeot** Competitive salary with bonus, company car, 33 days holiday (including bank holidays), pension, single health care, critical illness and life assurance schemes, exclusive discounts on new and used vehicles and aftersales services **Are you ready to drive beyond the...

  • Head Waiter/waitress

    2 days ago

    Nottingham, United Kingdom Son of Steak Full time

    As Head Waiter/Waitress at the Son of Steak, you’ll bring your experience and passion to lead your team on the floor. You’ll act as a supervisor, to provide the service that will keep our guests coming back for more. Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 businesses we’re the home of some of the nation's favourite...

  • Global Head of Customer Service

    2 days ago

    Nottingham, United Kingdom Global Fire & Security Systems Full time

    A leading security solutions company in Nottingham is seeking a Head of Customer Service to drive operational performance and service excellence within a contact centre environment. This role involves leading service delivery, ensuring continuous improvement, managing client service performance against SLAs, and building strong leadership capabilities. Ideal...

  • Head of Customer Service

    4 days ago

    Nottingham NG AE, United Kingdom GLOBAL FIRE & SECURITY SYSTEMS LTD Full time

    Head of Customer ServiceGlobal Fire and Security SystemsFull Time – £DOEHead Office Based – Nottingham NG2 1AEWELCOME TO GLOBALWe provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.Global Fire and Security Systems are an...

  • Specialist Customer Support

    5 days ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Specialist Customer Support **About this role** We’re recruiting now for a **start date of 13th November** **so you’ll need to be available to start on that day. From time to time, our customers have trouble making payments on their credit card account. This might be due to...

Head of Customer Support

2 weeks ago

Nottingham, United Kingdom Protocol Full time

**JOB TITLE: HEAD OF CUSTOMER SUPPORT**

Reporting to: Chief Operating Officer

Responsible for: Customer Support Team (Nottingham and Farnborough)

Salary Circa £45k

**JOB PURPOSE**

To lead and inspire the Customer Support Team ensuring that customer needs are identified and met with high standards of customer service

To lead the Customer Support Team by example for team members by demonstrating high levels of commitment, customer service knowledge and work ethics

To drive continuous improvement in customer support, encouraging team performance and a culture of responsiveness to customer needs across the Skills and Education Group and its subsidiary companies

To be a member of and contribute to the Senior Management Team

**MAIN DUTIES AND RESPONSIBILITIES**

1 To lead the Customer Support Team, prioritising work streams and allocating resources to ensure that customer needs are met in a timely manner and that key performance indicators are met

2 To achieve annual customer satisfaction targets, working with the Relationship Management and other teams to identify and address instances of poor customer service

3 To log and manage feedback from customers and stakeholders and to take the lead on addressing customer complaints to reach a resolution within agreed timeframes

4 To work with the Compliance and Regulation team to ensure regulatory compliance and to develop and implement procedures to ensure that compliance is maintained

5 To develop and maintain positive collaborative relationships with internal teams and peers to ensure that all teams work in harmony to achieve high levels of customer service

6 To identify and implement approaches to continuously improve the customer experience, providing training and support to the Customer Support Team as required

7 To build capacity and provide support, advice and guidance to the Customer Support Team in relation to their personal and professional developmental needs and regulatory requirements.

8 To ensure that the allocation of work and resources within the Customer Support Team is correctly prioritised and the changing demands of customers are fully met

9 To manage risk and evaluate systems, identifying and implementing operational improvements, where appropriate, on a continuous improvement basis

10 To provide statistical data and an interpretation of this to the Executive Leadership and Senior Management teams, identifying trends, achievements, and risks

11 To support operational and strategic planning through, for example, attending and making a positive contribution at Senior Management Team meetings.

12 To support the preparation and monitoring of an annual budget across areas of responsibility, liaising with the Chief Operating Officer and Head of Finance

13 To chair and attend appropriate meetings and training and disseminate information as necessary.

The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be determined by the Chief Operating Officer.

Regular travel to provide support to the Customer Service Team in Farnborough will be required. This may include overnight stays.

The postholder will be expected to adopt a flexible approach to support the efficient and effective running of the Company.

**OTHER DUTIES**

1 To ensure awareness of and compliance with all health and safety requirements taking reasonable care of the health and safety of yourself and other persons in accordance with the provision of Health and Safety legislation.

2 To exercise proper care in operating, handling and safeguarding any equipment and appliances provided and issued by emfec for individual or collective use in the performance of duties.

3 To keep up to date, so far as is necessary, for the efficient execution of the role, with new legislation, procedures and methods.

4 To participate in the Company’s appraisal process and to undertake appropriate training/ development to ensure up-to-date knowledge and practices are applied and maintained for the efficient and effective performance of the post and to support the Company’s strategic objectives.

5 To uphold and promote the Company’s Equal Opportunities, Diversity and Inclusion policies and practices.

6 To present an appropriate professional image on official Company business.

**Qualifications**

**Degree or equivalent qualification (Level 4) relevant to the post**

**Knowledge and Experience**:
Experience and proven track record in providing customer support

Strong customer service orientation and the ability to implement and drive continuous improvement in customer service

Excellent knowledge of management methods and techniques

Ability to develop teams and individuals within this to improve performance

Strong client-facing and communication skills

Ability to troubleshoot, identify and implement solutions

Knowledge of the further education environment and the role of awarding organisati