Head of Customer Care

2 weeks ago


Nottingham, United Kingdom Niyaa People Full time

A well-established, award winning House Builder are looking for a permanent Head of Customer Care to join their Nottingham based team. This role is offering a great opportunity to develop within a reputable company and offers great benefits like commissionincentives and bonuses.
**Head of Customer Care**
**Located in Nottingham**
**Monday to Friday**
**Permanent**
**Salary £55k - £60k + Bonus**
**Company Car or Car Allowance**
Duties of role:

- Arranging and attending meetings with the NHBC / local authorities to resolve issues where necessary and arrange inspections with housing associations at the end of the maintenance period.
- Compilation of reports for bi-monthly management meetings.
- Receiving telephone calls from purchasers concerning remedial items relating to their properties
- Liaison with Site Managers and sub-contractors to arrange rectification of reported items
- Use of in-house computer systems (Coins and INVU) to log and record all purchaser records and communications
In return, you will receive the following benefits:

- Competitive salary
- Excellent Bonus Structure
- Competitive Pension
- Life Assurance & Bonuses
- Commission paid on service level being achieved
- 25 days holiday plus bank holidays (rising to 28 plus bank holidays after 2 years)


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