Head of Customer Service

1 day ago

Nottingham, United Kingdom DwyerOmega EMEA Full time

Head of Customer Service – EMEA - International Travel RequiredLead Customer Experience. Drive Operational Excellence. Enable Growth.DwyerOmega is a global leader in industrial instrumentation, sensing, and measurement solutions. Through a portfolio of trusted brands, we help customers improve performance, safety, and efficiency across diverse industries. Our teams are united by a commitment to customer focus, technical excellence, integrity, and continuous improvement.We are seeking a Head of Customer Service – EMEA to lead our customer service organisation across multiple sites and countries. Reporting to the Director of Customer Excellence EMEA, this senior role is responsible for delivering a consistent, high-quality customer experience while driving standardisation, continuous improvement, and strong cross-functional collaboration across our EMEA business.You will lead approximately 50 customer service professionals across manufacturing sites and sales offices, partnering closely with Sales, Supply Chain, Manufacturing, and Product teams to support customer success and sustainable growth.Key ResponsibilitiesOwn the end-to-end customer service experience across EMEAChampion a customer-first mindset and act as senior escalation pointStandardise service processes, tools, and KPIs across the regionDrive continuous improvement in service performance, efficiency, and customer satisfactionWhat We’re Looking ForProven experience leading multi-site, multi-country customer service or operations teamsStrong background in industrial, manufacturing, or technical environmentsDemonstrated ability to drive consistency, improvement, and change at scaleInfluential, people-focused leader with a data-driven mindsetWhy Join DwyerOmega?Lead a strategically critical function at the heart of customer excellenceHigh-impact regional leadership role with visibility across EMEAValues-driven organisation focused on people, quality, and continuous improvementApply now for immediate consideration.

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