Resiliency Service Lead

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. You’ll be helping us be digital-first when developing new products and services, as well as enhancing existing ones by providing software development and support to each of our Global Businesses and Global Functions. Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. **Role purpose**: Reporting to the CTO Head of Service Management the role will work to ensure world class technology solutions that enable business success by leading strategy and delivery for Resiliency Service Platform. Managing a direct team and budget of circa 10 resources, the role will provide leadership and support the outcomes of Vision ‘27 across Speed, Scale & Resilience whilst accelerating the build out and development of a world-class CTO capability that attracts, nurtures and retains talent. The person in this role will be commercially astute, an excellent communicator and able to partner strongly with executive level business stakeholders (Group General Managers and their teams). They will work with business leaders to define technology strategies, create new solutions and drive a culture of continuous improvement. They will also be partnering with other DBS and IT counterparts, at various executive levels of the organisation including in-country leadership (CEO, COO, CIO). **Principal Responsibilities**: - Develop and maintain the bank's resiliency service portfolio, including disaster recovery, business continuity, and crisis management. - Understand and deliver leadership for operational resilience within HSBC Technology - Collaborate with other departments within the bank to ensure that resiliency services meet business requirements. - Conduct assessments of the bank's resiliency services to identify opportunities for improvement. - Develop and maintain metrics and reporting mechanisms to track performance and communicate results to stakeholders. - Develop and deliver training programs to increase awareness and engagement of technology staff in resiliency services. - Stay up-to-date with resiliency trends, best practices, and regulations to ensure that the bank is always aligned with the latest developments. - Manage budgets and resources related to resiliency services. **Leadership and Strategy Responsibilities** - Lead the Resiliency Service to successful delivery of business outcomes. - Strong commercial awareness looking for ways to drive down RTB costs through automation, less TOIL and efficient use of Infrastructure. - Ensure HSBC technologies are standardized an aligned to customer needs. - Build strong working relationships with Product Lines and business leaders to ensure teams meet expectations and contribute to achievement of business goals. - Collaborate with CTO Exco business leaders to develop short - and long-term strategic plans. - Support and facilitate innovative and experimental software development work to test new ideas, within bounded cost and time frames. - Provide leadership, vision, and direction for the CTO organization. **Qualifications -** - Proven experience as a Resiliency Service Lead in a banking or financial services organization. - Background in SRE central ownership - Strong knowledge of resiliency technologies, including disaster recovery, business continuity, and crisis management. - Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve their goals. - Demonstrable success in understanding and delivering towards customer needs in large, global, complex organizations. - Ability to work in an unstructured and changing environment. - Ability to influence teams to think "outside" the box and look at solutions / approaches outside traditional comfort zones. - Strong external vendor management skills. - Leading and directing executive and non-executive work groups and effecting change through people. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Telephone: +44 207 832 8500