Customer Service Representative

**We are LV= Life and Pensions,** we’re committed to making sure our customers trust us to protect their families, finances and futures - that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,500 of our people, driving us forward as we shape tomorrow, together. So if you’re ambitious, passionate, empathetic, caring and enjoy being on the phones and are looking for a role where you can really make a difference, don’t miss your chance to join us.

We’re looking for **Customer Service Representatives** to join our **Existing Business Team**, we need people who are empathetic and can handle sensitive situations. You’ll be dealing with customers who are making claims on existing policies, meaning some people you speak to will be bereaved and in need of our compassion and support.

Our team is massively supportive and everyone around you helps each other, you’ll be trained and mentored to make sure you know the systems and processes as well as how to deal with the tougher scenarios, one thing we’re good at is we celebrate success and a job well done.

**Whether you’re joining us from a similar role in a customer services environment or looking to kick-start your career in this field we want to speak to you. You’ll need to**:

- Have experience of providing outstanding customer service, be this in retail, hospitality or perhaps healthcare
- Be a team player who enjoys working with others, be compassionate and caring
- Have great communication skills and a real talent for making customers feel special
- Be a top-notch multi-tasker
- Be able to use your initiative to solve problems and create solutions that delight our customers
- Be good with words and numbers and have strong attention to detail
As part of our busy Customer Response Team, you'll be focusing on maintaining contact with our LV= customers predominantly via telephone communication. We are looking for people who are able to have difficult conversations, due to the nature of the bereavement calls we receive you’re supporting people at challenging points in their lives.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

**There is plenty of room for progression in LV=, many of our Team Leaders and managers started out in Customer Service Rep roles**.

At LV= Life & Pensions you’ll find we thrive on the benefit of everyone’s differences. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here. We’ll make reasonable adjustments to specific needs to make sure your individual requirements are accommodated as far as possible. Being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people but also to our members and our products. We’re proud of our people, we only recruit and promote on merit.

**Go on, bring your true self to LV=.**

You’ll work 35 hours per week (Monday to Friday between 9am-5pm). No weekend work and overtime is available where there is a business requirement.

We can offer a mix of office and home working once you are trained and up to speed with systems & processes.

Salary is dependent on experience, £18,500- £21,000. Your salary will also increase as you climb the ladder and you will be eligible for performance related annual bonus.

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£21,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
Schedule:

- Monday to Friday
- No weekends