Customer Service Representative

**Customer Support Representative** **Signature TechnicAir** **Bournemouth Airport** **Permanent - Full time** We are seeking a proactive, customer-focused, and detail-oriented Customer Support Representative to join our team at our base maintenance facility. Reporting directly to the Sales and Customer Support Manager, you will play a vital role in managing each hangar input project, ensuring smooth coordination before, during, and after maintenance events as well as supporting our teams at our line stations to co-ordinate inputs that keep our customers flying. Your responsibilities will include liaising with customers, our MSU and Stores teams, manufacturer support representatives, and regulatory authorities to keep ll parties informed and ensure compliance. You will also maintain clear communication with customers, providing regular updates and obtaining necessary approvals to keep projects running smoothly. Join us and help uphold our high standards of safety, quality, and customer satisfaction. **Who we are**: Signature TECHNIC_Air_, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNIC_Air _EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe. **Your new role**: - Communicate with customers about maintenance inputs including issues and any potential impacts of return to services times. - Plan and manage AOG and Line requirements for customers at line stations or remote locations. - Keep maintenance planners updated with the current status of work. - Keep our customers informed by preparing and sending daily status reports on progress and costs of maintenance events. - Build and maintain strong working relationships with our internal teams. - Attend engineering meetings and participate in technical discussions. - Provide timely response, investigation, and advice to technical and customer queries, liaising with engineers at both base and line for support. - Update work packs with revisions for scheduled and unscheduled maintenance and input work scopes and generate reports using the engineering maintenance system (CAFAM or similar). - Process completed work packs for dispatch to customers within set timeframes. - Verify and enter timesheet data into the aircraft maintenance system when required. - Maintain document control within the Customer Support Department. **About you**: - Experience within an aircraft maintenance organisation preferable but not essential. - Project Management and strong customer service skills are essential. - Possessing a full UK driving license, you have the unrestricted ability to travel as needed. - Demonstrating a strong passion for providing excellent customer service is crucial for you. - You are adept at planning and prioritizing effectively, ensuring efficient task management. - Your communication skills, both written and verbal, are excellent, enabling you to convey information clearly. - With a keen sense of diligence and high levels of integrity, you consistently demonstrate professionalism. - Your self-motivation and ability to work independently without supervision are notable strengths. You maintain a positive "can do" attitude, effectively employing problem-solving and critical thinking skills to resolve issues promptly. - Collaboration comes naturally to you, and you communicate effectively as part of a team. - You are adaptable and can positively respond to changing situations and priorities. - With your exceptional attention to detail, you diligently follow instructions to ensure task completion with accuracy. - Must have the right to work in the UK **What We Offer**: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life integration. - Enhanced holiday entitlement - 33 days inclusive of bank holidays. - Defined Contribution Company Pension Scheme, with matched contribution up to 7.5% - Employee Assistance Program - 24/7 help, guidance and support including access to free counselling - Access to an Employee Perks platform (shopping discounts) - Medicash Proactive - health cash plan - Company sick pay - Flexible start/finish times - Life Assurance - 4x Base Salary - Free on-site parking - Full access to LinkedIn Learning and ongoing Training & Development Opportunities - Global Development Scheme Opportunities - Mentorship schemes - Recognition programme - performance, going above and beyond, long service - Volunteering / Charity Days - Regular social events - Enhanced Family Friendly Leave Policies Signatur