Client Service Specialist

**Client Service Specialist**

**Who we are**
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Get to know the business**
Come and join an ambitious and growing company that helps people plan for the future. We’re an innovative business who want to stand out from the crowd. AIG Life UK are experts in protection. We look after over 1.2 million people, and we specialise in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security. We help our customers and their families to live their healthiest lives, supporting them when they need us most.

This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.

**About the role**
**What you need to know**:
Reporting to: Client Service Unit Team Leader

You will be processing client related policy administration changes, scheme refreshes and associated premium adjustments within service levels, delivering excellent quality to achieve market leading service.

**Key responsibilities**:

- Analyse and process data for large corporate clients, to ensure timely issue of scheme accounts and invoices with accurate calculation of premium due for collection.
- Answer statement of account queries relating to a client’s account and invoices issued
- Build and manage relationships externally with advisers & clients and internally with other functions, providing advice and support for the smooth running of schemes.
- Answer phone calls to the client service contact number, providing assistance with queries and requests
- Assisting clients with online data processing queries.
- Resolving client queries with agreed turn-around times.
- Manage scheme set up for new business won.
- Issue policy documentation and notification of payment collections.
- Process scheme changes to update scheme records ensuring that the invoicing is correct.
- Assist with user acceptance testing of systems changes and new functionality to ensure that they are fit for purpose and raise any identified defects, for investigation.
- Manage the client service team inbox responding to queries and requests from clients.
- Assist with team monthly reporting of direct debit disputes, outstanding data chasing and other ad hoc reports

**What we’re looking for**:
Essential
- High degree of curiosity and flexibility and willingness to learn new skills
- Highly numerate with advanced Excel skills
- Previous experience in manipulating large data sets in Excel
- Good written communication skills
- A confident and friendly phone manner

Desirable
- Group Risk experience or experience working in related fields
- Experience working in a customer services role

Personal attributes
- Self-starting and works effectively as part of a team
- Keen to develop business knowledge demonstrated by pursuing ACII studies
- Strong administration skills
- High degree of organisation and flexibility
- Numerical aptitude and attention to detail
- Setting priorities, agreeing and meeting deadlines and managing clients’ expectations
- Takes personal responsibility for results

**A look at our benefits**
We believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Flexibility is a highly valued part of our culture. Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career.

We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.

In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us. Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company

**We are an Equal Opportunity Employer**
We believe our workforce should reflect our cus