Disability Advisor

3 days ago

Bolton, United Kingdom University of Bolton Full time

1. Within service standards and university procedures
3. Liaise with colleagues at partner organisations/colleges to ensure support is put in place for students studying off campus 4. Work with external agencies e.g. Student Finance England, assessors, suppliers and organisations on appropriate support and facilities for individual students.
5. Refer to specialist services where available and appropriate. 6. Deal effectively and timely with a variety of telephone and written enquires from prospective students, their representatives, members of staff and students of the University.
7. To work closely with the University Life Lounge team and refer students as appropriate. 8. Develop and maintain in conjunction with colleagues appropriate, timely and accurate record systems.
9. Take the lead and facilitate staff training sessions on disability awareness, inclusive practice and legislation. 10. Play an active role in producing and maintaining a range of sources of information in order to provide support and guidance to students and colleagues.
11. To develop and deploy specialist skills and knowledge of disability advisory work when attending staff meetings, taking part in case load discussions and taking an active role in the team development e.g. leading a case review meeting with relevant staff. 12.
To use a solution focused approach when dealing with difficult situations and complex cases, working closely with colleagues. 13. Preserve the confidential nature of the service provided to individuals while responding appropriately to the Universitys duty of care to others. 14.
Assist in the preparation of reports and statistics, as well as the input, extraction and manipulation of data in a timely manner as and when required. 15. Assess customer satisfaction and make recommendations for service improvements. Work with a team of Staff to ensure compliance with the Customer Service Excellence Award.
16. To work flexibly as part of the Student Services and Experience Directorate, covering main reception, assisting colleagues in the Student Centre and Life Lounge at peak times during the year. 17. To fulfil the role of a Senior Designated Safeguarding Champion liaising with internal and external safeguarding partners in response to safeguarding concerns.
18. Staff may be required, from time to time and on an ad hoc basis, to work additional hours and/or hours outside of their normal working pattern to meet the needs of the service. This will include supporting activities such as Graduation, Cleating and Open Days. 19.
Ensure a safe working environment and abide by university health and safety policies and practices and to observe the Universitys Equal Opportunities policy and Dignity at Work policy at all times. 20. Ensure and maintain integrity and confidentiality of data and associated data protection requirements in line with statutory and corporate requirements 21. Awareness of environmental and sustainability issues and a commitment to the Universitys associated strategy with respect performance / delivery of key responsibilities of the role.

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