Specialist Support Officer

**Job Title**:Specialist Support Officer
**Contract Type**:Permanent
**Salary**:£31,553.33 per annum
**Working Hours**:Full time 37.5 hours per week
**Working Pattern**:Rota Based - Bank Holidays included - Weekends might be included, to a max of 2 weekends a month
**Location**:Camden, London

**The difference you will make as a Specialist Support Officer**

We believe in providing care and support to our customers that will enable them to make informed decisions to improve their quality of life: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. This is a hybrid role that will see you leading on the upskilling of the team in your specialist area.

**Some of your responsibilities will include**:

- Undertaking group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions)
- Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
- Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
- Carrying out assessment to identify and prioritize needs
- Using SMART goal planning to provide needs led holistic support

**About You**

We are looking for someone with:

- Relevant qualification to be eligible for registration with a professional body, i.e HCPC, UKCP, BACP, etc
- Knowledge of specialist assessment tools, methods and case formulation.
- Knowledge of evidence based specialist interventions appropriate for mental health and community settings.
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
- Knowledge about recovery model, peer support and coproduction procedures.
- Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
- Experience running therapeutic groups.
- Ability to react to crisis situations in a calm effective way.
- Basic level of IT skills and literacy
- Strong time management skills and ability to prioritise workload
- Ability to communicate effectively in writing including the preparation of letters reports & file notes
- Ability to contribute to effective team working
- Understanding of safeguarding procedures for children and adults

**Why Riverside?**

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

**Role Profile**:
**Service Provision**
- Disseminate & advise the local & wider team on changes to best practice & new legislation in regard to their specialist area (i.e. amendments on ethical frameworks, new research findings and publications, change on procedures and shared best practice)
- Participate in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
- Work on a rota basis, including out of office hours and sleep ins where necessary
- Comply with all relevant policies & procedures, including but not limited to:

- Safeguarding
- Health & Safety
- Customer Care
- Equality & Diversity
- Code of Conduct etc
- Carry out assessment to identify and prioritize needs
- Use SMART goal planning to provide needs led holistic support
- Develop and maintain positive links with key stakeholders
- Create an environment that promotes opportunitie